Insurance Broker - Classic Car Team
Salary: £22,308
Lancaster Insurance Services are seeking Insurance Brokers that will support and assist with a range of business areas within the Classic Car insurance team. The purpose of this role is to maximise customer sales, service and retention within the Classic Car insurance function.
Opportunities will arise from both inbound and outbound activity, and a requirement of the role will be to also provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channels.
You will be working in the car insurance market dealing with all aspects of Classic Car insurance for Lancaster and have the opportunity to experience exciting opportunities such as career progression, dealing with customer queries on a daily basis, and working within a growing company.
Responsibilities:
Effectively manage customer inquiries and queries through a variety of communication channels. Maximise retention targets through the provision of effective and efficient communication and negotiation skills. Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA), and Treating Customers Fairly (TCF) requirements. Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met. Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading, allowing the customer to make an informed decision. Use all relevant information to maximise opportunities to cross-sell and up-sell insurance products. Operate within own area of accountability, proactively escalating issues and seeking guidance. Understand business issues and recommend solutions to improve. Commit to and demonstrate own personal development. Adhere to deadlines and manage expectations accordingly.
Key Skills & Knowledge Required: Excellent communication skills. Works on own initiative. Knowledge of the insurance market would be ideal; however, training will be provided. Experience of achieving targets and goals. Experience of working in a customer-oriented/call center environment.
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Salary: £22,308
Lancaster Insurance Services are seeking Insurance Brokers that will support and assist with a range of business areas within the Classic Car insurance team. The purpose of this role is to maximise customer sales, service and retention within the Classic Car insurance function.
Opportunities will arise from both inbound and outbound activity, and a requirement of the role will be to also provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channels.
You will be working in the car insurance market dealing with all aspects of Classic Car insurance for Lancaster and have the opportunity to experience exciting opportunities such as career progression, dealing with customer queries on a daily basis, and working within a growing company.
Responsibilities:
Effectively manage customer inquiries and queries through a variety of communication channels. Maximise retention targets through the provision of effective and efficient communication and negotiation skills. Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA), and Treating Customers Fairly (TCF) requirements. Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met. Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading, allowing the customer to make an informed decision. Use all relevant information to maximise opportunities to cross-sell and up-sell insurance products. Operate within own area of accountability, proactively escalating issues and seeking guidance. Understand business issues and recommend solutions to improve. Commit to and demonstrate own personal development. Adhere to deadlines and manage expectations accordingly.
Key Skills & Knowledge Required: Excellent communication skills. Works on own initiative. Knowledge of the insurance market would be ideal; however, training will be provided. Experience of achieving targets and goals. Experience of working in a customer-oriented/call center environment.
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