Job Title:
Order Management Coordinator/Administrator Department Name:
Order Management (OM) Reports to (title):
OM EMEA Supervisor Location:
Hemel Hempstead - UK JOB SUMMARY: Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also supporting all team members in other aspects of the OM Role. PRIMARY JOB FUNCTIONS: Fast paced order entry in ERP system (Oracle). Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms). Support and process all sales orders relevant to the OM Department, including material, consumables, printers orders, and credits associated with faulty goods. Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise. Managing shipments and deliveries and responding in a timely fashion to all requests. Ensuring all orders are processed and completed in line with SOX procedures. Any ad hoc administration tasks which are required from time to time. Monitor OM email inbox and action and respond accordingly. Work closely with several teams (Account Receivable – Logistics). Knowledge, Skills & Abilities: Practical understanding of the use of purchase orders, credit/debit memos, and invoices. Building strong relationships with customers through the processing of their orders. Maintaining excellent procedures and documenting in detail. Customer focused and enthusiastic at all times. Experience of working in a multi-national environment. Ability to multi-task in a fast-paced environment, and work with minimal supervision. Self-motivated with the ability to work at all levels within the organisation. Ability to work under pressure. Knowledge of Export Procedures + Documentations (understanding Incoterms, Letter of credit) would be a plus. JOB QUALIFICATIONS: Education and Formal Training: ERP system order entry experience with Oracle, Salesforce desirable. Strong customer support administration background with experience of a recognized service management system. 3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin, or because he or she is an individual with a disability or a disabled veteran.
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Order Management Coordinator/Administrator Department Name:
Order Management (OM) Reports to (title):
OM EMEA Supervisor Location:
Hemel Hempstead - UK JOB SUMMARY: Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also supporting all team members in other aspects of the OM Role. PRIMARY JOB FUNCTIONS: Fast paced order entry in ERP system (Oracle). Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms). Support and process all sales orders relevant to the OM Department, including material, consumables, printers orders, and credits associated with faulty goods. Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise. Managing shipments and deliveries and responding in a timely fashion to all requests. Ensuring all orders are processed and completed in line with SOX procedures. Any ad hoc administration tasks which are required from time to time. Monitor OM email inbox and action and respond accordingly. Work closely with several teams (Account Receivable – Logistics). Knowledge, Skills & Abilities: Practical understanding of the use of purchase orders, credit/debit memos, and invoices. Building strong relationships with customers through the processing of their orders. Maintaining excellent procedures and documenting in detail. Customer focused and enthusiastic at all times. Experience of working in a multi-national environment. Ability to multi-task in a fast-paced environment, and work with minimal supervision. Self-motivated with the ability to work at all levels within the organisation. Ability to work under pressure. Knowledge of Export Procedures + Documentations (understanding Incoterms, Letter of credit) would be a plus. JOB QUALIFICATIONS: Education and Formal Training: ERP system order entry experience with Oracle, Salesforce desirable. Strong customer support administration background with experience of a recognized service management system. 3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin, or because he or she is an individual with a disability or a disabled veteran.
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