The Opportunity:
Resonant Clinical Solutions
is looking for a Service Support Coordinator to join our team on a 9-12 month maternity cover basis. This will be a hybrid role based from our Chorley office (Buckshaw Village).
At
Resonant Clinical Solutions
we provide a global service tailored to our customer's individual needs whereby we will source medical equipment for their study and offer options for hire and purchase. In addition, we will manage and monitor the equipment through full life cycle management.
As a
Service Support Coordinator
you will offer first line support to our customers in case they have technical issues, seeing them through to resolution by offering excellent customer service and resolutions.
Working hours: Monday-Friday office hours
What you'll do on a typical day: You will be responsible for the co-ordination of customer & internal requests for calibration documentation & technical support, working within the service pillar to provide the requested documents to the customer in a timely manner. Provide a triage service to identify and where possible resolve product or service problems. You will clarify the customer's request/issue and seek to determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting repair or replacement and following up to ensure resolution. You will provide product related support both internally and externally, ensuring that customer product complaints are fully investigated, documented through case management and escalated as required to close cases in an efficient and effective manner. Work closely with the technical and operational staff to provide high standards of service delivery. What you'll need to succeed at
Resonant Clinical Solutions : Demonstrable experience in achieving success in the customer service or hospitality industry. Confidence when speaking to customers both over the phone and on video calls. Strong organisational and accuracy skills. Excellent professional communication skills - written and oral. You are able to work with MS Office. You have efficient administration skills with the ability to maintain records in a timely and accurate manner. Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Why Avantor?
Dare to go further in your career.
Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better.
It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.
Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. #J-18808-Ljbffr
Resonant Clinical Solutions
is looking for a Service Support Coordinator to join our team on a 9-12 month maternity cover basis. This will be a hybrid role based from our Chorley office (Buckshaw Village).
At
Resonant Clinical Solutions
we provide a global service tailored to our customer's individual needs whereby we will source medical equipment for their study and offer options for hire and purchase. In addition, we will manage and monitor the equipment through full life cycle management.
As a
Service Support Coordinator
you will offer first line support to our customers in case they have technical issues, seeing them through to resolution by offering excellent customer service and resolutions.
Working hours: Monday-Friday office hours
What you'll do on a typical day: You will be responsible for the co-ordination of customer & internal requests for calibration documentation & technical support, working within the service pillar to provide the requested documents to the customer in a timely manner. Provide a triage service to identify and where possible resolve product or service problems. You will clarify the customer's request/issue and seek to determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting repair or replacement and following up to ensure resolution. You will provide product related support both internally and externally, ensuring that customer product complaints are fully investigated, documented through case management and escalated as required to close cases in an efficient and effective manner. Work closely with the technical and operational staff to provide high standards of service delivery. What you'll need to succeed at
Resonant Clinical Solutions : Demonstrable experience in achieving success in the customer service or hospitality industry. Confidence when speaking to customers both over the phone and on video calls. Strong organisational and accuracy skills. Excellent professional communication skills - written and oral. You are able to work with MS Office. You have efficient administration skills with the ability to maintain records in a timely and accurate manner. Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Why Avantor?
Dare to go further in your career.
Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better.
It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.
Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. #J-18808-Ljbffr
