Are you an experienced administrator with excellent organisational skills and an eye for attention to detail?
Are you able to deal with confidential and sensitive information in a timely manner?
If you answered yes, we’ve got the perfect role for you! We are looking for an experienced administrator to join our intermediate care and urgent response administration team. The successful candidate will be responsible for providing a high level of administrative support to the services. They will be the single point of access for all incoming referrals to the service, support with clinical triage of referrals and where necessary track patients through care pathways. The post holder will coordinate service activities and will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of enquiries. Key Responsibilities:
Deal effectively with internal and external enquiries, demonstrating excellent communication and customer care. Plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to. Respond appropriately to enquiries from other services and service-users, referring to other members of the team when necessary. Manage a range of data to enable the service to operate effectively. Prepare reports and letters in relation to patient care. Produce performance monitoring reports as required. Serve as the single point of access for referrals to support with discharge from acute trusts and for referrals for community-based Urgent Response services. So what else? This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support. You’ll be able to develop your skills in a friendly and supportive team. Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. The small print:
Informal visits can be arranged on request. We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows group pension scheme. MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients. Minimum Requirements:
Communication and Relationship Skills:
Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Build relationships with the wider team to encourage a cohesive approach to patient care. Knowledge, Training and Experience:
Educated to A’ Level standard or equivalent. Experience of a range of office procedures. NVQ3 in business administration / customer care or equivalent. RSA Stage 3 or equivalent. ECDL advanced desirable. Accurate and timely copy/audio typing. Knowledge and understanding of concerns that may be reported to you that require further escalation. Analytical and Judgement Skills:
Make judgements involving facts/situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner. Make appropriate referrals to other services within and outside of the organisation. Planning and Organisational Skills:
Organise and allocate work, tasks or activities. Manage diaries, plan meetings, rotas and schedules. Work flexibly to maintain cover within the service / organisation. Produce and maintain effective systems to ensure the service operates efficiently. Manage shift allocation to ensure appropriate level of cover is achieved. Physical Skills:
Advanced keyboard skills for regular use of computer systems. Use office equipment. Responsibility for Patient / Client Care:
Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. Recognise when patient’s care is a priority and ensure that patients are given assistance at all times. Ensure patients’ dignity, privacy and confidentiality is maintained at all times. Escalate any issues regarding patient care, safeguarding or complaints. Report incidents timely and escalate as appropriate. Responsibility for Policy and Service Development Implementation:
Ensure that organisational policies and procedures are adhered to and implemented. Contribute to changes and updates of policies / procedures in own area of work. Responsibilities for Financial and Physical Resources:
Manage and order stock/office stationery/equipment. Take responsibility for equipment used by self and others. Responsibilities for Human Resources (HR):
Supervise and co-ordinate the day to day work of new or less experienced staff. Participate in peer group meetings and supervisions. Actively participate in appraisal system identifying personal development needs and plans. Responsibilities for Information Resources:
Create or format databases/spreadsheets/publications utilising appropriate IT systems. Transcribe/copy type information provided by others. Manage information either electronic or paper based. Responsibilities for Research and Development (R&D):
Undertake surveys and audits when requested in own area of work. Freedom to Act:
Plan and organise own workload using own initiative, escalating to manager when required. Work independently to defined policies and procedures.
#J-18808-Ljbffr
Are you able to deal with confidential and sensitive information in a timely manner?
If you answered yes, we’ve got the perfect role for you! We are looking for an experienced administrator to join our intermediate care and urgent response administration team. The successful candidate will be responsible for providing a high level of administrative support to the services. They will be the single point of access for all incoming referrals to the service, support with clinical triage of referrals and where necessary track patients through care pathways. The post holder will coordinate service activities and will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of enquiries. Key Responsibilities:
Deal effectively with internal and external enquiries, demonstrating excellent communication and customer care. Plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to. Respond appropriately to enquiries from other services and service-users, referring to other members of the team when necessary. Manage a range of data to enable the service to operate effectively. Prepare reports and letters in relation to patient care. Produce performance monitoring reports as required. Serve as the single point of access for referrals to support with discharge from acute trusts and for referrals for community-based Urgent Response services. So what else? This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support. You’ll be able to develop your skills in a friendly and supportive team. Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. The small print:
Informal visits can be arranged on request. We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows group pension scheme. MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients. Minimum Requirements:
Communication and Relationship Skills:
Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Build relationships with the wider team to encourage a cohesive approach to patient care. Knowledge, Training and Experience:
Educated to A’ Level standard or equivalent. Experience of a range of office procedures. NVQ3 in business administration / customer care or equivalent. RSA Stage 3 or equivalent. ECDL advanced desirable. Accurate and timely copy/audio typing. Knowledge and understanding of concerns that may be reported to you that require further escalation. Analytical and Judgement Skills:
Make judgements involving facts/situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner. Make appropriate referrals to other services within and outside of the organisation. Planning and Organisational Skills:
Organise and allocate work, tasks or activities. Manage diaries, plan meetings, rotas and schedules. Work flexibly to maintain cover within the service / organisation. Produce and maintain effective systems to ensure the service operates efficiently. Manage shift allocation to ensure appropriate level of cover is achieved. Physical Skills:
Advanced keyboard skills for regular use of computer systems. Use office equipment. Responsibility for Patient / Client Care:
Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. Recognise when patient’s care is a priority and ensure that patients are given assistance at all times. Ensure patients’ dignity, privacy and confidentiality is maintained at all times. Escalate any issues regarding patient care, safeguarding or complaints. Report incidents timely and escalate as appropriate. Responsibility for Policy and Service Development Implementation:
Ensure that organisational policies and procedures are adhered to and implemented. Contribute to changes and updates of policies / procedures in own area of work. Responsibilities for Financial and Physical Resources:
Manage and order stock/office stationery/equipment. Take responsibility for equipment used by self and others. Responsibilities for Human Resources (HR):
Supervise and co-ordinate the day to day work of new or less experienced staff. Participate in peer group meetings and supervisions. Actively participate in appraisal system identifying personal development needs and plans. Responsibilities for Information Resources:
Create or format databases/spreadsheets/publications utilising appropriate IT systems. Transcribe/copy type information provided by others. Manage information either electronic or paper based. Responsibilities for Research and Development (R&D):
Undertake surveys and audits when requested in own area of work. Freedom to Act:
Plan and organise own workload using own initiative, escalating to manager when required. Work independently to defined policies and procedures.
#J-18808-Ljbffr
