Internal Communications Business Partner, Citizen Housing Group
Salary: £52,971
Permanent. Full time, 37 hours per week
Location: 4040 Lakeside, Birmingham B37 7YN, UK. Birmingham/Hybrid – minimum two days a week
Closing date: 6 February 2025
Ref: VM1233337404ICBP
We are brave, we are ambitious, we are honest, and we are Citizen!
Do you thrive off creating and leading communication that genuinely inspires colleagues? Do you love working with people at all levels to drive connection?
At Citizen, we recognise how fundamental internal communication is to our success. We’re looking for one brilliant internal communication business partner to help colleagues feel connected to Citizen’s purpose, vision and values and to feel inspired about the future.
Working alongside a team of internal comms professionals, in this role you’ll be partnering with our transformation team to bring to life positive change that will improve the customer and colleague experience.
You’ll bring your experience and creativity to inspire colleagues about the future so that they feel part of the change, whilst coaching leaders to drive greater connectivity.
If you have specialist internal comms experience and you’re an excellent relationship builder with brilliant emotional intelligence, we’d love to hear from you. This is a rare opportunity to really shape internal communication at Citizen and to lead on comms which truly reach colleagues who are geographically dispersed.
In housing you can make a real difference, the role of Internal Communications Business Partner will involve:
Strategic Advisor:
You’ll develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours. Channel Maestro:
You’ll lead our internal communication channels, using research methods to ensure they meet the needs of our colleagues. Trusted Coach:
You’ll help our leadership teams deliver impactful employee communication, building trust by being open and honest. Relationship Builder:
You’ll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms. Values Ambassador:
You’ll work proactively with colleagues across Citizen, guiding communication activities that reflect our values. As Internal Communications Business Partner, we need you to have: Exceptional communication skills with the ability to translate complex business materials into compelling content. Experience in developing and delivering communication strategies. Experience in working on change programmes. Experience in managing and leading multi-channel communications. Excellent writing skills, storytelling, and people-centred communications. Extensive knowledge and experience of the full range of comms channel mix. We would be really excited if you have: IOIC/CIM/CIPR qualifications. Competitive benefits: Annual leave purchase scheme – option to buy up to an additional 5 days per year Annual leave starts at 25 days per year plus bank holidays Enhanced family leave (maternity, paternity and adoption) Organisational Sick Pay Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match Life cover of three times your annual salary if you join the pension scheme Health and Wellbeing We provide IT and Home Office equipment to support hybrid working. Occupational Health. EAP – a 24/7 telephone counselling service providing free, confidential advice. Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs. Learning and Development Extensive learning and development opportunities. Opportunity to study for a professional qualification. Opportunity to join the Staff Consultative Forum and EDI Forum. With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. Closing date: Thursday 6th February 2025 Interview date: Friday 14th February 2025 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.
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You’ll develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours. Channel Maestro:
You’ll lead our internal communication channels, using research methods to ensure they meet the needs of our colleagues. Trusted Coach:
You’ll help our leadership teams deliver impactful employee communication, building trust by being open and honest. Relationship Builder:
You’ll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms. Values Ambassador:
You’ll work proactively with colleagues across Citizen, guiding communication activities that reflect our values. As Internal Communications Business Partner, we need you to have: Exceptional communication skills with the ability to translate complex business materials into compelling content. Experience in developing and delivering communication strategies. Experience in working on change programmes. Experience in managing and leading multi-channel communications. Excellent writing skills, storytelling, and people-centred communications. Extensive knowledge and experience of the full range of comms channel mix. We would be really excited if you have: IOIC/CIM/CIPR qualifications. Competitive benefits: Annual leave purchase scheme – option to buy up to an additional 5 days per year Annual leave starts at 25 days per year plus bank holidays Enhanced family leave (maternity, paternity and adoption) Organisational Sick Pay Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match Life cover of three times your annual salary if you join the pension scheme Health and Wellbeing We provide IT and Home Office equipment to support hybrid working. Occupational Health. EAP – a 24/7 telephone counselling service providing free, confidential advice. Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs. Learning and Development Extensive learning and development opportunities. Opportunity to study for a professional qualification. Opportunity to join the Staff Consultative Forum and EDI Forum. With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. Closing date: Thursday 6th February 2025 Interview date: Friday 14th February 2025 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.
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