The Internal Communications Officer will be responsible for producing and sharing high-quality, relevant and timely information with our 12,000 staff members.
The post holder will need to work autonomously, be highly organised, have great inter-personal skills, and be able to write and communicate to a very high standard. They will need to liaise with and advise all levels of staff on communications, including senior leaders.
Main duties of the job The post holder will be responsible for the long term planning and daily management of our core internal communications channels and resources Connect (intranet), CUH bulletin and staff Facebook group.
The post holder will therefore be required to: Plan and organise multiple projects with competing deadlines - taking a long term view as well as reacting and adjusting to urgent requests accordingly. Use judgement and advise on appropriate content and channels based on audience insight and Trust/Communications priorities, escalating issues where needed. Review processes and procedures and make recommendations for service improvements. Analyse data and provide recommendations for service improvements. Advise and influence senior leaders, and other staff members, on appropriate content and channels for internal communications, based on audience insight and Trust/Communications priorities. Work independently, with minimal supervision. Manage communications resources: Connect (intranet), CUH bulletin and staff Facebook group. Manage third party suppliers. Manage the budget for Connect.
About us Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note: Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
This vacancy will close at midnight on 2nd February 2025. Interviews are due to be held on 12th February 2025.
Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only cafe, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification Qualifications Essential
Educated to degree level or having gained equivalent relevant experience and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent. Evidence of continuous professional development.
Desirable
Either an under-graduate or post-graduate qualification in communications, journalism, marketing, public relations or related field. Member of the Chartered Institute of Marketing or Public Relations. A post-graduate period of training in internal communications.
Experience Essential
Substantive experience of developing and editing content for websites, intranets, newsletters and other digital channels. Substantive experience of working within style and corporate identity guidelines. Substantive experience of producing internal communications content. Demonstrable experience of working on successful internal and/or external campaigns and projects linked to an organisation's strategic aims and priorities. Substantive experience of working with a wide range of people, from different backgrounds, of varying seniority - advising and influencing on communications content and channels. Experience of managing and influencing stakeholders of varying levels of seniority. Substantive experience of using website content management systems. Experience of managing third party suppliers to deliver on time and on budget.
Desirable
Experience of developing internal communications channels for hard to reach audiences.
Knowledge Essential
Knowledge and understanding of health policies and the wider context in which the Trust operates. Understanding of best practice with respect to implementing corporate identity guidelines and style guides in a complex organisation. Knowledge of the techniques of stakeholder mapping, measurement and evaluation. Knowledge and understanding of how messages land with different audiences and all levels of staff, and how to adjust approach accordingly.
Skills Essential
Excellent writing and keyboard skills with significant experience of drafting copy for a range of audiences. Ability to process information in different formats (documents, publications, presentations) and interpret to the most appropriate format for internal communications, depending on audience. The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing. A key eye for detail and excellent proofreading skills. The ability to prioritise own work effectively and deal with conflicting demands. The ability to develop strong interpersonal relationships and work with a range of individuals to motivate and inspire confidence and trust, including influencing and negotiating with senior leaders. The ability to identify the target audience for any given communication, understand their needs, adapt writing styles to suit and develop copy with speed and accuracy. The ability to take complex information and make it easy to understand, and accessible, for our audiences - this might be presented in a variety of ways written copy, reports, presentations or infographics. Judgment and influencing skills to ensure messages land well with audiences.
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer details Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate Hills road Cambridge CB2 0QQ
Any attachments will be accessible after you click to apply.
180-F-255041
#J-18808-Ljbffr
The post holder will need to work autonomously, be highly organised, have great inter-personal skills, and be able to write and communicate to a very high standard. They will need to liaise with and advise all levels of staff on communications, including senior leaders.
Main duties of the job The post holder will be responsible for the long term planning and daily management of our core internal communications channels and resources Connect (intranet), CUH bulletin and staff Facebook group.
The post holder will therefore be required to: Plan and organise multiple projects with competing deadlines - taking a long term view as well as reacting and adjusting to urgent requests accordingly. Use judgement and advise on appropriate content and channels based on audience insight and Trust/Communications priorities, escalating issues where needed. Review processes and procedures and make recommendations for service improvements. Analyse data and provide recommendations for service improvements. Advise and influence senior leaders, and other staff members, on appropriate content and channels for internal communications, based on audience insight and Trust/Communications priorities. Work independently, with minimal supervision. Manage communications resources: Connect (intranet), CUH bulletin and staff Facebook group. Manage third party suppliers. Manage the budget for Connect.
About us Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note: Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
This vacancy will close at midnight on 2nd February 2025. Interviews are due to be held on 12th February 2025.
Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only cafe, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification Qualifications Essential
Educated to degree level or having gained equivalent relevant experience and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent. Evidence of continuous professional development.
Desirable
Either an under-graduate or post-graduate qualification in communications, journalism, marketing, public relations or related field. Member of the Chartered Institute of Marketing or Public Relations. A post-graduate period of training in internal communications.
Experience Essential
Substantive experience of developing and editing content for websites, intranets, newsletters and other digital channels. Substantive experience of working within style and corporate identity guidelines. Substantive experience of producing internal communications content. Demonstrable experience of working on successful internal and/or external campaigns and projects linked to an organisation's strategic aims and priorities. Substantive experience of working with a wide range of people, from different backgrounds, of varying seniority - advising and influencing on communications content and channels. Experience of managing and influencing stakeholders of varying levels of seniority. Substantive experience of using website content management systems. Experience of managing third party suppliers to deliver on time and on budget.
Desirable
Experience of developing internal communications channels for hard to reach audiences.
Knowledge Essential
Knowledge and understanding of health policies and the wider context in which the Trust operates. Understanding of best practice with respect to implementing corporate identity guidelines and style guides in a complex organisation. Knowledge of the techniques of stakeholder mapping, measurement and evaluation. Knowledge and understanding of how messages land with different audiences and all levels of staff, and how to adjust approach accordingly.
Skills Essential
Excellent writing and keyboard skills with significant experience of drafting copy for a range of audiences. Ability to process information in different formats (documents, publications, presentations) and interpret to the most appropriate format for internal communications, depending on audience. The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing. A key eye for detail and excellent proofreading skills. The ability to prioritise own work effectively and deal with conflicting demands. The ability to develop strong interpersonal relationships and work with a range of individuals to motivate and inspire confidence and trust, including influencing and negotiating with senior leaders. The ability to identify the target audience for any given communication, understand their needs, adapt writing styles to suit and develop copy with speed and accuracy. The ability to take complex information and make it easy to understand, and accessible, for our audiences - this might be presented in a variety of ways written copy, reports, presentations or infographics. Judgment and influencing skills to ensure messages land well with audiences.
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer details Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate Hills road Cambridge CB2 0QQ
Any attachments will be accessible after you click to apply.
180-F-255041
#J-18808-Ljbffr
