Location: Zoo Hardware – Carlisle
How the role will make an impact:
We are now looking for a candidate to provide a quality customer service experience to our customers, whilst supporting the External Sales Team with key accounts, export and intercompany sales.
Main Tasks & Responsibilities:
- Professionally answer all calls promptly to our company standard and respond as appropriate to the nature of the call.
- Continually building strong and credible relationships with the external sales team and customers; acting with the highest integrity and professionalism.
- Provide a quality service in the administration and servicing of internal and external customers.
- Accurately take and process verbal orders, maximising sales at all opportunities via upselling or cross selling.
- Refer appropriate queries to external sales managers, with reference to specials orders and liaise closely with external sales managers regarding customer needs and expectations.
- Refer appropriate queries to the Internal Sales Manager or Head of Sales regarding export and inter-company orders.
- Accurately process orders using IT systems, and issue delivery orders -ensuring the system is continuously kept up to date
- Liaise closely and work in partnership with Zoo’s Warehouse Manager and Supervisors and other departments, to track, make additions and amendments to orders and ensure orders progress where necessary.
- Deal with miscellaneous, technical or delivery issues on orders within your area of responsibility.
- Build and maintain own product awareness and identify areas of product training where necessary.
- Proactively contact customers both existing and new to obtain orders and/or to advise of promotions or products of specific interest.
- Develop and maintain strong working relationships with colleagues, visitors, customers and managers.
Key Skills:
- Strong communication skills.
- High level of customer service skills projecting a positive, friendly and professional attitude at all times.
- Attention to detail, organised and able to manage own workload.
- Competent use of Microsoft packages – Word, Excel and Outlook.
- Ideally access to own transport due to location.
Key Competencies:
Drives Results – Pays close attention to the customer needs and questions.
Customer Focus – Tailors your approach based on the customer’s needs.
Communicates Effectively - Asking questions to gather all the necessary information to resolve the queries correctly.
Benefits
- Competitive Salary
- 25 days holiday plus bank holidays
- Holiday purchase scheme
- Pension match up to 7%
- 4 x Salary Life Assurance
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
- Employee Assistance Programme
- Cycle to Work Scheme
- Free Eye Tests
- Volunteering and Team Building Days
About Us:
Here at Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch.
Zoo is a designer and supplier of architectural door hardware, predominantly for commercial applications.
Tyman UK and Ireland is one of three divisions within the Tyman Group which has over 4000 employees globally and facilities in 17 countries. Tyman's UK & Ireland Division comprises three businesses: ERA, Zoo and Access 360.
Health & Safety Responsibilities:
In our company, the health and safety of our employees are our top priorities. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation.
Join us, and be part of a team where your safety is as important as your success.
