Tempura Communications was founded in 2002. We brought our extensive experience working in web-based software, IT, systems development, integration, and video conferencing industry to the business client base. The company started by specializing in IP infrastructure and telecom links, enabling solutions and providing access to products and services from Tier 1 ISPs to the reseller channel in the UK and Ireland.
Purpose of Role:
Internal Sales Executive developing new business are tasked with growing revenue, traded breadth, and the brand presence of their assigned products against agreed targets and KPIs as determined by Tempura and our vendor partners. They do this through personal sales to their assigned accounts as well as identifying new business opportunities. This includes online research and using other market intelligence sources to identify resellers already active on our focus brands but not buying from Tempura, as well as resellers who are buying competing products that can be switched sold to.
They will proactively contact resellers to create new business relationships and ensure Tempura is their 1st call for their product set. They will have regular contact with resellers to inform them of current offers and products. They will be focused on selling their product set into a large breadth of new resellers not trading with Tempura but will still be required to play a full role on the sales floor and deliver exceptional reseller service by thinking creatively, displaying enthusiasm, being positive, and putting resellers at the heart of everything they do to achieve the best possible results.
Key Objectives:
Exceed 2 hours minimum phone times with their resellers. To exceed monthly revenue, market share, and margin target on their personal and divisional targets. To provide a monthly sales forecast to the Sales Manager and ensure their pipeline is always up to date. Develop, review, and implement new business strategies. Growth of lapsed trading accounts as defined in sales plans. Ensure all their reseller contacts are up to date on ERP System. To ensure all their reseller's correspondence is acknowledged and responded to within 2 hours. Key Responsibilities:
Achieving personal sales and margin target monthly. Delivering an expert service to their assigned and unassigned reseller accounts. Delivering against organizational and personal KPIs including margin and activity levels. Developing and maintaining reseller relationships. Developing, qualifying, and following up on sales leads with new and existing resellers. Proactively contacting reseller accounts - lapsed and prospect, and resellers focused on competing products - about their products. Supporting the sales floor in tandem with commercial with any inquiries on their product, including quoting and advising on products for run rate inquiries. Upselling all quotes, including completed ones to add value. Following up personally with account managers and if necessary, resellers accounts directly on all quotes and allocated stock every 48 hours. Working with product management to ensure pipeline is maintained and shared weekly with Sales Manager. Appointment and webinar setting for their products (where relevant). Ensuring vendor KPIs are being met including expanding the number of traded reseller accounts. Using internal data on reseller accounts to proactively drive improvement in slipped and lapsed accounts. Continually updating and maintaining records of progress in ERP system and providing weekly updates to the Sales Manager. Owning responsibility for the accuracy, integrity, and completeness of the database. Participating/leading training sessions for their products. Attending training sessions provided by their and other vendors to enable the specialist to become a knowledgeable source of information for the sales floor and Northamber resellers. Experience:
Excellent track record of account management. Excellent track record of account management in IT or AV resellers and demonstrate the ability to adopt the AV technology/market knowledge. Proven success of delivering sustained incremental sales and profit for a sales organization. Clear understanding and experience of working within a channel-focused environment. Excellent communication and presentation skills. 0-5 years selling experience in IT. Willingness to be on the phone 6 hours a day. Willingness to learn/progress through the business. May require a training program to bring school leavers/grads in. Outgoing personality.
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Exceed 2 hours minimum phone times with their resellers. To exceed monthly revenue, market share, and margin target on their personal and divisional targets. To provide a monthly sales forecast to the Sales Manager and ensure their pipeline is always up to date. Develop, review, and implement new business strategies. Growth of lapsed trading accounts as defined in sales plans. Ensure all their reseller contacts are up to date on ERP System. To ensure all their reseller's correspondence is acknowledged and responded to within 2 hours. Key Responsibilities:
Achieving personal sales and margin target monthly. Delivering an expert service to their assigned and unassigned reseller accounts. Delivering against organizational and personal KPIs including margin and activity levels. Developing and maintaining reseller relationships. Developing, qualifying, and following up on sales leads with new and existing resellers. Proactively contacting reseller accounts - lapsed and prospect, and resellers focused on competing products - about their products. Supporting the sales floor in tandem with commercial with any inquiries on their product, including quoting and advising on products for run rate inquiries. Upselling all quotes, including completed ones to add value. Following up personally with account managers and if necessary, resellers accounts directly on all quotes and allocated stock every 48 hours. Working with product management to ensure pipeline is maintained and shared weekly with Sales Manager. Appointment and webinar setting for their products (where relevant). Ensuring vendor KPIs are being met including expanding the number of traded reseller accounts. Using internal data on reseller accounts to proactively drive improvement in slipped and lapsed accounts. Continually updating and maintaining records of progress in ERP system and providing weekly updates to the Sales Manager. Owning responsibility for the accuracy, integrity, and completeness of the database. Participating/leading training sessions for their products. Attending training sessions provided by their and other vendors to enable the specialist to become a knowledgeable source of information for the sales floor and Northamber resellers. Experience:
Excellent track record of account management. Excellent track record of account management in IT or AV resellers and demonstrate the ability to adopt the AV technology/market knowledge. Proven success of delivering sustained incremental sales and profit for a sales organization. Clear understanding and experience of working within a channel-focused environment. Excellent communication and presentation skills. 0-5 years selling experience in IT. Willingness to be on the phone 6 hours a day. Willingness to learn/progress through the business. May require a training program to bring school leavers/grads in. Outgoing personality.
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