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We have a new career opportunity for an Internal Sales Manager to join the team based at our depot in East London reporting to the Customer Service Manager.
This newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business, across all products within Nationwide Platforms.
Main Duties include:
Manage profitable growth targets for a portfolio of customers (both trading and dormant) in line with budget requirements and the strategic plan. Comply with approved sales process when qualifying prospects, nurturing leads, building customer relationships and identifying opportunities to produce budgeted order conversion ratio. Effectively manage and convert "Open Quotes" for an agreed portfolio of NWP customers (daily requirement). Structure calls and other activities in line with optimum times to contact customers. Conduct high levels of outbound calls in a professional manner to achieve individual portfolio and ad-hoc campaign targets. Report weekly progress and continuous improvement recommendations. Comply with company guidelines regarding the maintenance and updating of customer contact databases. Use all available resources internal and external to research relevant markets and customers to maximise revenue opportunities. Promote the NWP Brand, core values and mission statement to maintain market leading image. Maintain Internal Health, Safety and corporate governance standards in accordance with LOXAM Group Policy and promoting Health and Safety best practice with all internal and external stakeholders. Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business. Contact customers and prospects by telephone & email and actively sell NWP's full line of products and services. To successfully convert enquiries into orders and achieve 'above minimum' prices to hit and surpass revenue targets. Build strong relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders. Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issues. Develop and sustain a solid relationship between NWP and its customers. Identify sales opportunities and secure the business, working closely with Regional Sales Teams where applicable. Ensure sales targets are met in accordance with Key Performance Indicators. Achieve year-on-year revenue growth against budget. Redevelop dormant accounts to agreed percentage. Complete and update SalesForce with accurate and relevant data. Ensure customer service and customer expectations are exceeded. Deal with all customer queries quickly, efficiently and cost effectively. Retain, win back & account manage your designated portfolio. Supporting our Hire Desk with overflow calls/enquiries at busy times. Qualification, Skills and Experience Requirements:
Experience of outbound business to business account management or telesales or telemarketing preferred. Strong communication skills; both verbal and written. Ability to work closely with colleagues at all levels. Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms. Ability to be self-organised and attention to detail. Must be able to demonstrate highly effective negotiation skills. Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers.
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Manage profitable growth targets for a portfolio of customers (both trading and dormant) in line with budget requirements and the strategic plan. Comply with approved sales process when qualifying prospects, nurturing leads, building customer relationships and identifying opportunities to produce budgeted order conversion ratio. Effectively manage and convert "Open Quotes" for an agreed portfolio of NWP customers (daily requirement). Structure calls and other activities in line with optimum times to contact customers. Conduct high levels of outbound calls in a professional manner to achieve individual portfolio and ad-hoc campaign targets. Report weekly progress and continuous improvement recommendations. Comply with company guidelines regarding the maintenance and updating of customer contact databases. Use all available resources internal and external to research relevant markets and customers to maximise revenue opportunities. Promote the NWP Brand, core values and mission statement to maintain market leading image. Maintain Internal Health, Safety and corporate governance standards in accordance with LOXAM Group Policy and promoting Health and Safety best practice with all internal and external stakeholders. Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business. Contact customers and prospects by telephone & email and actively sell NWP's full line of products and services. To successfully convert enquiries into orders and achieve 'above minimum' prices to hit and surpass revenue targets. Build strong relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders. Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issues. Develop and sustain a solid relationship between NWP and its customers. Identify sales opportunities and secure the business, working closely with Regional Sales Teams where applicable. Ensure sales targets are met in accordance with Key Performance Indicators. Achieve year-on-year revenue growth against budget. Redevelop dormant accounts to agreed percentage. Complete and update SalesForce with accurate and relevant data. Ensure customer service and customer expectations are exceeded. Deal with all customer queries quickly, efficiently and cost effectively. Retain, win back & account manage your designated portfolio. Supporting our Hire Desk with overflow calls/enquiries at busy times. Qualification, Skills and Experience Requirements:
Experience of outbound business to business account management or telesales or telemarketing preferred. Strong communication skills; both verbal and written. Ability to work closely with colleagues at all levels. Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms. Ability to be self-organised and attention to detail. Must be able to demonstrate highly effective negotiation skills. Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers.
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