Outbound Team Lead EAP Solutions - Business Services
Manchester City Centre Lead a team of sales consultants to success in the B2B outbound end-to-end sales process management team. GBP35,000 - GBP38,000 salary
PLUS fantastic OTE, earn GBP55K in year 1, to GBP60K+ in year 2. Amazing training
and incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building! Monday to Friday 9-5. Award-winning culture. You must have
managed a team in an outbound, dynamic call centre or large sales floor environment. Coach, Manage and Mentor
high-performance Telesales Executives! Outbound B2B Business Services / Mental Health Advisory into the SME market We want energy, coaching, motivation, and a dynamic incentive-driven people, teams, and environment. Award-winning business and culture. Manchester based in stunning offices. Sales Leadership Coaching
Manchester based wellbeing solution business Growth Business Services EAP Solutions Can you
mentor and motivate
a team in a high-performing sales environment? The Role: Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs. Ongoing development planning to drive performance through effective communication and documentation. Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats. Deliver weekly plans through daily performance & stat reviews. Perform coaching, 1:1s, agent contribution reviews, conduct & behaviours reviews in line with policies. Deliver documentation based on the constant coaching and improvement of their team. Ensure compliance by ensuring paperwork is clear, concise, and legible with all areas completed for review by senior management. Keep up to date with any campaign/company updates and changes. What we’re looking for: Must have at least 3 years experience in a management position leading a sales team to targets. Competent user of Salesforce. Uses statistical analysis to implement long-term and short-term fixes. Sets a constant example in terms of behaviour and setting standards. Gains feedback and analyses the way you communicate. Always consistent and professional. Manages and assists in performance improvements. Analytical and problem-solving skills - can interpret MI and deliver Action Plans. Good understanding of Inbound and Outbound telephony/dialler systems. Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff. Strong organisational aptitude and proven time management skills. Excellent people management skills. The proactive and decisive approach to problem-solving. The Benefits: 25 days holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years service. Perkbox discounts. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Company incentives, access to discount schemes. Are you a manager, motivator, and outbound sales leader? Apply now, or speak to us for all the info!
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