Internal Sales Representative
Internal Sales Representative
Apply locations UK / Silchester / Office time type Full time posted on Posted 7 Days Ago job requisition id R2414 Overview & Responsibilities
The main reason for this position is to provide a primary resource where customers interface with Elliott Group Service Parts. This role is a revenue generating role. The person in this position must provide timely and courteous customer service in all areas of aftermarket service. This includes, but is not limited to, providing and issuing parts quotations, maintaining any necessary databases, parts identification and pricing, problem resolution and customer account maintenance. The general function of this position is to be proactive in building customer relations to make Elliott the preferred vendor to our Customers. This includes customer account maintenance, timely service on routine daily issues and responsive service to address critical needs or serious issues. The position functions as the customer’s primary point of contact with the Elliott Aftermarket Operation for Aftermarket Applications. Network and Interfaces:
The job requires regular contact with external customers, many being international. It also requires regular contact with all functional areas within the Elliott Group, including but not limited to: Accounting, Order Processing, Purchasing, Supply Chain, Engineering. Requires close contact with colleagues in the Sales Department. The person who holds this role is primarily an individual contributor. This position requires the ability to elicit teamwork and cooperation from persons who are not direct reports, but who are critical to the completion of a task or project. Job Responsibilities and Tasks:
The principal activity of this position will be to communicate with the customers, receive and process the customers quotes, deal with/refer technical enquiries. There is a significant part of data entry required for this role within the Companies ERP system. Report order data, analysis and provide solutions to problems, follow, administer and/or implement new Elliott procedures and policies. It is the responsibility of the incumbent to function effectively as part of a team being directed by the Internal Sales Team Leader. Preparation of quotations Receiving and logging customer inquiries Interpreting technical and commercial requirements Developing selling prices to optimize margin Preparing and releasing quotations Ensuring Elliott credit control guidelines are followed Communicating and agreeing on special requirements with affected departments Maintaining current order data in computer files and reviewing customer orders against quotations Resolving conflicts with clients and other departments and maintaining pricing and credit guidelines Highlighting and resolving Quality requirements Reviewing "unedited" quotations and orders and coordinating resolutions Updating database parts prices and delivery information and ensuring accuracy of printed quotations and orders Issuing, maintaining, and administering blanket pricing agreements and participating in customer coordination meetings Providing requested pre-contract information to customers and internal teams Resolving queries from documents returned by customers and other departments and updating customer records and following credit management guidelines Maintaining organization and completeness of orders and quotations until acknowledgement Reporting to management on quotation and order activity and maintaining records and performing other duties as directed. Education and Skills:
Education to GCE/A Level standard or equivalent Proven experience in the service division (technical and commercial exposure) Background in direct customer service & team-oriented environments Relevant computer skills & Strong interpersonal skills Ability to adapt to change and knowledge of computer data systems, particularly Oracle experience, would be beneficial High degree of literacy required Base Location
Silchester, Reading, RG7 2PQ Work Schedule
Hybrid - minimum 3 days work from office, 2 days from home. Tuesdays mandatory work from the Office. Mon-Thurs - 8:00 AM - 4:00 PM or 8:30 AM - 4:30 PM Friday: 8:00 AM - 3:30 PM or 8:30 AM - 4:00 PM The world turns to Elliott.
Customers throughout the world choose Elliott for the design, manufacture and service of their critical rotating equipment. Elliott’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to Elliott for precision engineering, extraordinary reliability and unparalleled service. About Us
We are proud of our legacy, but our focus is on the future, putting our tradition of innovation to work on the new challenges facing global energy production and processes. Using advanced technologies, producing high-quality products, and offering reliable services are just a few of the ways that Ebara Elliott Energy is doing its part to contribute to a cleaner, more sustainable future. As a solution provider in the energy industry, Ebara Elliott Energy designs, manufactures, and services technically advanced centrifugal and axial compressors, steam turbines, power recovery expanders, custom pumps, and cryogenic products used in the petrochemical, refining, oil & gas, and liquefied gas industries, as well as in power applications. We employ 2,300 people in 30 locations around the world. The company is a wholly owned subsidiary of Ebara Corporation, a major industrial conglomerate headquartered in Tokyo, Japan. Ebara employs 19,000 people and has sales of US $5 billion. Join our Talent Community
Learn about the latest happenings at Ebara Elliott Energy and submit your resume/CV to be considered for future job openings. You can do this by clicking
Get Started
below and provide us with your basic contact information and resume.
#J-18808-Ljbffr
Apply locations UK / Silchester / Office time type Full time posted on Posted 7 Days Ago job requisition id R2414 Overview & Responsibilities
The main reason for this position is to provide a primary resource where customers interface with Elliott Group Service Parts. This role is a revenue generating role. The person in this position must provide timely and courteous customer service in all areas of aftermarket service. This includes, but is not limited to, providing and issuing parts quotations, maintaining any necessary databases, parts identification and pricing, problem resolution and customer account maintenance. The general function of this position is to be proactive in building customer relations to make Elliott the preferred vendor to our Customers. This includes customer account maintenance, timely service on routine daily issues and responsive service to address critical needs or serious issues. The position functions as the customer’s primary point of contact with the Elliott Aftermarket Operation for Aftermarket Applications. Network and Interfaces:
The job requires regular contact with external customers, many being international. It also requires regular contact with all functional areas within the Elliott Group, including but not limited to: Accounting, Order Processing, Purchasing, Supply Chain, Engineering. Requires close contact with colleagues in the Sales Department. The person who holds this role is primarily an individual contributor. This position requires the ability to elicit teamwork and cooperation from persons who are not direct reports, but who are critical to the completion of a task or project. Job Responsibilities and Tasks:
The principal activity of this position will be to communicate with the customers, receive and process the customers quotes, deal with/refer technical enquiries. There is a significant part of data entry required for this role within the Companies ERP system. Report order data, analysis and provide solutions to problems, follow, administer and/or implement new Elliott procedures and policies. It is the responsibility of the incumbent to function effectively as part of a team being directed by the Internal Sales Team Leader. Preparation of quotations Receiving and logging customer inquiries Interpreting technical and commercial requirements Developing selling prices to optimize margin Preparing and releasing quotations Ensuring Elliott credit control guidelines are followed Communicating and agreeing on special requirements with affected departments Maintaining current order data in computer files and reviewing customer orders against quotations Resolving conflicts with clients and other departments and maintaining pricing and credit guidelines Highlighting and resolving Quality requirements Reviewing "unedited" quotations and orders and coordinating resolutions Updating database parts prices and delivery information and ensuring accuracy of printed quotations and orders Issuing, maintaining, and administering blanket pricing agreements and participating in customer coordination meetings Providing requested pre-contract information to customers and internal teams Resolving queries from documents returned by customers and other departments and updating customer records and following credit management guidelines Maintaining organization and completeness of orders and quotations until acknowledgement Reporting to management on quotation and order activity and maintaining records and performing other duties as directed. Education and Skills:
Education to GCE/A Level standard or equivalent Proven experience in the service division (technical and commercial exposure) Background in direct customer service & team-oriented environments Relevant computer skills & Strong interpersonal skills Ability to adapt to change and knowledge of computer data systems, particularly Oracle experience, would be beneficial High degree of literacy required Base Location
Silchester, Reading, RG7 2PQ Work Schedule
Hybrid - minimum 3 days work from office, 2 days from home. Tuesdays mandatory work from the Office. Mon-Thurs - 8:00 AM - 4:00 PM or 8:30 AM - 4:30 PM Friday: 8:00 AM - 3:30 PM or 8:30 AM - 4:00 PM The world turns to Elliott.
Customers throughout the world choose Elliott for the design, manufacture and service of their critical rotating equipment. Elliott’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to Elliott for precision engineering, extraordinary reliability and unparalleled service. About Us
We are proud of our legacy, but our focus is on the future, putting our tradition of innovation to work on the new challenges facing global energy production and processes. Using advanced technologies, producing high-quality products, and offering reliable services are just a few of the ways that Ebara Elliott Energy is doing its part to contribute to a cleaner, more sustainable future. As a solution provider in the energy industry, Ebara Elliott Energy designs, manufactures, and services technically advanced centrifugal and axial compressors, steam turbines, power recovery expanders, custom pumps, and cryogenic products used in the petrochemical, refining, oil & gas, and liquefied gas industries, as well as in power applications. We employ 2,300 people in 30 locations around the world. The company is a wholly owned subsidiary of Ebara Corporation, a major industrial conglomerate headquartered in Tokyo, Japan. Ebara employs 19,000 people and has sales of US $5 billion. Join our Talent Community
Learn about the latest happenings at Ebara Elliott Energy and submit your resume/CV to be considered for future job openings. You can do this by clicking
Get Started
below and provide us with your basic contact information and resume.
#J-18808-Ljbffr
