time left to apply End Date: January 31, 2025 (25 days left to apply)
job requisition id JR014944
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Internal Support Lead – Initial 6-Month Secondment
Location:
Swindon
Company:
Edenred Department:
IT
Reports To:
Head of Infrastructure
What we do:
Edenred is a global leader in providing employee benefits and digital payment solutions. We are committed to enhancing the quality of life for employees and driving productivity for businesses through innovative services. Our mission is to connect people with the resources they need to thrive in their work and personal lives.
Position Overview We are seeking an experienced and dedicated Internal Support Lead to join our team. In this critical role, you will oversee our internal support functions, ensuring that all employees receive timely and effective assistance with their inquiries, technical issues, and service requests. You will lead a team of support specialists and collaborate with various departments to enhance operational efficiency and improve employee satisfaction.
Key Responsibilities:
Team Leadership: - Manage and mentor a team of internal support specialists, providing guidance, training, and performance evaluations. - Foster a positive and collaborative team environment that encourages continuous improvement and professional development.
Support Management: - Oversee the internal support ticketing system, ensuring timely resolution of issues and adherence to service level agreements (SLAs). - Develop and implement processes and procedures to streamline support operations and improve response times.
Cross-Department Collaboration: - Work closely with IT, HR, and other departments to identify recurring issues and develop solutions to enhance overall employee experience. - Act as a liaison between internal stakeholders and external vendors to address service-related concerns.
Data Analysis and Reporting: - Analyse support metrics and trends to identify areas for improvement and optimise support strategies. - Prepare and present regular reports on team performance, employee satisfaction, and support trends to senior management.
Training and Development: - Develop and deliver training programs for staff on internal systems, tools, and best practices in customer service. - Create and maintain a comprehensive knowledge base to empower employees in self-service and troubleshooting.
Continuous Improvement: - Stay updated on industry best practices and emerging technologies to enhance support capabilities. - Lead initiatives aimed at improving internal support processes and enhancing employee engagement.
Qualifications: - Strong experience in an Internal Support or IT support position. - Strong knowledge of support ticketing systems, ITIL frameworks, and customer service best practices. - Excellent communication and interpersonal skills with a customer-centric mindset. - Proven ability to analyse data and make data-driven decisions. - Strong problem-solving skills and the ability to work in a fast-paced environment. - Proficiency in Microsoft Office Suite and other relevant software tools.
Why Join Us? At Edenred, we value our employees and are committed to fostering a culture of innovation, collaboration, and respect. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Join us in making a difference in the lives of employees and businesses worldwide.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply now and Vibe with Us!
About Us The Edenred State of mind - We are a unique company.
We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
#J-18808-Ljbffr
job requisition id JR014944
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Internal Support Lead – Initial 6-Month Secondment
Location:
Swindon
Company:
Edenred Department:
IT
Reports To:
Head of Infrastructure
What we do:
Edenred is a global leader in providing employee benefits and digital payment solutions. We are committed to enhancing the quality of life for employees and driving productivity for businesses through innovative services. Our mission is to connect people with the resources they need to thrive in their work and personal lives.
Position Overview We are seeking an experienced and dedicated Internal Support Lead to join our team. In this critical role, you will oversee our internal support functions, ensuring that all employees receive timely and effective assistance with their inquiries, technical issues, and service requests. You will lead a team of support specialists and collaborate with various departments to enhance operational efficiency and improve employee satisfaction.
Key Responsibilities:
Team Leadership: - Manage and mentor a team of internal support specialists, providing guidance, training, and performance evaluations. - Foster a positive and collaborative team environment that encourages continuous improvement and professional development.
Support Management: - Oversee the internal support ticketing system, ensuring timely resolution of issues and adherence to service level agreements (SLAs). - Develop and implement processes and procedures to streamline support operations and improve response times.
Cross-Department Collaboration: - Work closely with IT, HR, and other departments to identify recurring issues and develop solutions to enhance overall employee experience. - Act as a liaison between internal stakeholders and external vendors to address service-related concerns.
Data Analysis and Reporting: - Analyse support metrics and trends to identify areas for improvement and optimise support strategies. - Prepare and present regular reports on team performance, employee satisfaction, and support trends to senior management.
Training and Development: - Develop and deliver training programs for staff on internal systems, tools, and best practices in customer service. - Create and maintain a comprehensive knowledge base to empower employees in self-service and troubleshooting.
Continuous Improvement: - Stay updated on industry best practices and emerging technologies to enhance support capabilities. - Lead initiatives aimed at improving internal support processes and enhancing employee engagement.
Qualifications: - Strong experience in an Internal Support or IT support position. - Strong knowledge of support ticketing systems, ITIL frameworks, and customer service best practices. - Excellent communication and interpersonal skills with a customer-centric mindset. - Proven ability to analyse data and make data-driven decisions. - Strong problem-solving skills and the ability to work in a fast-paced environment. - Proficiency in Microsoft Office Suite and other relevant software tools.
Why Join Us? At Edenred, we value our employees and are committed to fostering a culture of innovation, collaboration, and respect. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Join us in making a difference in the lives of employees and businesses worldwide.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply now and Vibe with Us!
About Us The Edenred State of mind - We are a unique company.
We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
#J-18808-Ljbffr
