The Role
At WHSmith, our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Commercial team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.
The role of International Account Manager is at the heart of our growing wholesale division and will play a key part in developing this new and fast-paced area of the business. You will provide key support to our international partners and customer base, developing joint business plans to maximise profit and sales.
What you will be doing
Managing multiple international accounts across Europe and the Middle East
Being accountable for delivering agreed sales and profit targets
Building strong relationships across our three partner types – Franchise, Joint Venture, and Pure Wholesale – developing joint business plans to maximise trading performance
Strategic, targeted range planning and critical path ownership
Implementing effective sales strategies to increase wholesale volume, margin, and profit contribution
Continually reporting and analysis to inform insight and deliver quick-impact actions
Forecasting, working closely with our merchandising team, to ensure optimal stock levels and order fulfilment rates
Maximising profitability across the wholesale channel using strong analytical skills
Securing and onboarding new wholesale accounts to deliver incremental growth
What we are looking for
Established account manager with experience managing multiple customers, ideally with a General Merchandise or FMCG background
Ability to juggle multiple accounts while maintaining strong relationships and prioritising business needs
Proven track record of exceeding sales targets and delivering KPIs
Commercially savvy with excellent numerical and analytical skills and strong attention to detail
Structured and organised but comfortable working with ambiguity in an evolving, growing department
Driven with a proactive approach to finding creative solutions and problem solving
Comfortable presenting and able to compile strong, creative pitch decks
A people person with excellent communication skills and ability to work cross-functionally
How we reward our teams
Hybrid Working Model from home and in the office
4pm Friday Finish
Flexible Working
25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
Family Friendly Leave
Company Pension scheme
Sharesave Scheme
Annual Bonus based on company and personal performance
Competitive Salary and Car Allowance
Private Medical
Staff Discount Card for stores and online
About us
Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people, and the communities we serve.
WHSmith is proud to be an inclusive employer; we want our colleagues to feel welcome and free to be themselves with us.
From the United States to Australia, the Middle East, Asia, and Europe, we have c. 600 stores outside of the UK, and we are continuing to grow our International business. Our brand and tailored customer proposition in each location we operate in is synonymous with the travelling experience. Whether it’s hot dogs in Sweden or luxury chocolates in Belgium, our stores look and feel exciting and relevant to each market. With our ambitious global expansion plans, there’s never been a more exciting time to work in our European markets.
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