Summary
We have an exciting opportunity to lead a team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors at our seasonally very busy outdoor sites and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working pattern
– 1st March – 31st Oct five days a week, weekend and bank holiday weekends will be required. 1st November – end of Feb one day a week. What it’s like to work here
National Trust places from Lizard to Penrose range from the dramatic coastal scenery around Lizard Point to the beautiful ancient woodland around the Helford River and beyond to the Gunwalloe valley. Two miles to the north of Lizard Village lies Kynance Cove, considered one of the most beautiful beaches in the world. Kynance, Lizard Point and Gunwalloe will be your team's base. For more information about our property please visit
www.nationaltrust.org.uk/lizard What you’ll be doing
You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer. You’ll have responsibility for the day-to-day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You’ll be applying your high level of competence to deal with service recovery without senior support being on site. You’ll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. Who we’re looking for
Good practical experience in visitor business in tourist, heritage or relevant visitor services environment Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service Excellent organisational skills Confident leader, adaptable and responsive under pressure Ability to initiate service recovery without senior support Good IT skills (all MS Office) Drivers licence is essential The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places National Trust place
Lizard & Penrose, Gear Farm, Helston, TR12 6DE Documents
Welcome Manager – Grade 9.pdf Requirements
Compliance. Eligibility to Work in the UK Additional information
Closing Date: 12 January 2025 Interview Date: 03 February 2025 To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our
supporting you
page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity
here . Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
#J-18808-Ljbffr
We have an exciting opportunity to lead a team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors at our seasonally very busy outdoor sites and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working pattern
– 1st March – 31st Oct five days a week, weekend and bank holiday weekends will be required. 1st November – end of Feb one day a week. What it’s like to work here
National Trust places from Lizard to Penrose range from the dramatic coastal scenery around Lizard Point to the beautiful ancient woodland around the Helford River and beyond to the Gunwalloe valley. Two miles to the north of Lizard Village lies Kynance Cove, considered one of the most beautiful beaches in the world. Kynance, Lizard Point and Gunwalloe will be your team's base. For more information about our property please visit
www.nationaltrust.org.uk/lizard What you’ll be doing
You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer. You’ll have responsibility for the day-to-day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You’ll be applying your high level of competence to deal with service recovery without senior support being on site. You’ll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. Who we’re looking for
Good practical experience in visitor business in tourist, heritage or relevant visitor services environment Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service Excellent organisational skills Confident leader, adaptable and responsive under pressure Ability to initiate service recovery without senior support Good IT skills (all MS Office) Drivers licence is essential The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places National Trust place
Lizard & Penrose, Gear Farm, Helston, TR12 6DE Documents
Welcome Manager – Grade 9.pdf Requirements
Compliance. Eligibility to Work in the UK Additional information
Closing Date: 12 January 2025 Interview Date: 03 February 2025 To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our
supporting you
page. Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity
here . Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
#J-18808-Ljbffr
