IS Client Support Specialist
Based onsite in Crawley, with hybrid working after initial period
£38,000 - £42,000 Dependant on experience
Permanent full time
My client is looking for a talented IT Support specialist who excels at customer service and has strong, well-rounded technical skills.
As IS Client Support Specialist, you will be required to complete the following tasks:
Provide client support with excellent customer service to employees across all European offices
Troubleshoot, diagnose, and bring to resolution both software and hardware client support requests
Incident monitoring of tickets through the ticketing system
Assisting in local projects
Create and maintain the company PC image
Prepare PCs and iPhones for new starters and follow the company refresh program
PC and iPhone management including procurement, support, and updates
Windows OS and Office updates and upgrades
Software vulnerability management to secure company devices using Defender365
Complete software deployments through automatic systems of approved tools
Device backup review and resolving issues through Redstor PRO
Anti-malware protection review, diagnostics, and resolution
Under instruction where needed, maintain, install, replace, server and network equipment in server rooms
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
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