Join Kuehne+Nagel as an IS Service & Contract Manager to oversee and develop key vendor relationships, ensuring reliable IT services and operational performance for our Contract Logistics business.
Your Role
The role of the IS Service & Contract Manager is to ensure that all aspects of relationships with, and services provided by IS & IT vendors whose products and services underpin K+N business operations, are effectively managed, measured, and developed, in order to protect operational service and contract performance and to maintain committed delivery standards. The role holder will engage and work with internal and external stakeholders, vendors, and service providers to procure, build, implement, manage, and develop services and relationships to facilitate successful and reliable IS & IT facilities, services, processes, and communications to underpin successful performance of K+N’s Contract Logistics business operations. Your Responsibilities
This role offers a flexible working arrangement; ideally, you would be located near Milton Keynes, but this isn't essential as the role will provide you with the ability to work on a hybrid basis from your own home or any of our site locations. The IS Service & Contract Manager will be responsible for regular formal reviews of service performance, new delivery and change performance along with any future planning. Responsible for contract renewals, amendments, and assisting with contract negotiations. Measurement of service providers, the financials, and overall relationship management. Oversee the performance and responsiveness of IS & IT vendors and service providers. Creation and maintenance of schedules. Undertake regular reviews of service performance along with future planning activities. Your Skills and Experiences
Experience of working with commercial contracts – drafting/redline review/workflow management to completion (procuring new contracts and amendments to existing). Responsible for new contract negotiation and procurement process, coupled with renewals and amendments. Relationship management reviewing service performance along with new change performance. Working knowledge (experience) of supply chain business operations and delivery (operational and technical). Practical experience of project delivery within an ITIL-led environment. Capable of defining, explaining, and maintaining a high-level, longer-term view of projects' relationships with strategy and other initiatives. Ability to determine resource requirements in line with the plan. IT Service Management experience – middle to senior level. Systematic approach to idea development and problem-solving. Your Future Team
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.
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The role of the IS Service & Contract Manager is to ensure that all aspects of relationships with, and services provided by IS & IT vendors whose products and services underpin K+N business operations, are effectively managed, measured, and developed, in order to protect operational service and contract performance and to maintain committed delivery standards. The role holder will engage and work with internal and external stakeholders, vendors, and service providers to procure, build, implement, manage, and develop services and relationships to facilitate successful and reliable IS & IT facilities, services, processes, and communications to underpin successful performance of K+N’s Contract Logistics business operations. Your Responsibilities
This role offers a flexible working arrangement; ideally, you would be located near Milton Keynes, but this isn't essential as the role will provide you with the ability to work on a hybrid basis from your own home or any of our site locations. The IS Service & Contract Manager will be responsible for regular formal reviews of service performance, new delivery and change performance along with any future planning. Responsible for contract renewals, amendments, and assisting with contract negotiations. Measurement of service providers, the financials, and overall relationship management. Oversee the performance and responsiveness of IS & IT vendors and service providers. Creation and maintenance of schedules. Undertake regular reviews of service performance along with future planning activities. Your Skills and Experiences
Experience of working with commercial contracts – drafting/redline review/workflow management to completion (procuring new contracts and amendments to existing). Responsible for new contract negotiation and procurement process, coupled with renewals and amendments. Relationship management reviewing service performance along with new change performance. Working knowledge (experience) of supply chain business operations and delivery (operational and technical). Practical experience of project delivery within an ITIL-led environment. Capable of defining, explaining, and maintaining a high-level, longer-term view of projects' relationships with strategy and other initiatives. Ability to determine resource requirements in line with the plan. IT Service Management experience – middle to senior level. Systematic approach to idea development and problem-solving. Your Future Team
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.
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