Two fantastic opportunities!
An ideal entry level position for someone that wants to start a career in IT. You will need a passion for technology, customer service experience, great communication skills, and be highly organised.
You’ll join a small team of like-minded individuals from a variety of backgrounds and experience, taking their first steps in their IT careers. You’ll have a varied workload and get involved with multiple areas of IT. You’ll set up computers and workstations for users, repair IT hardware such as laptops, organise the purchase and replacement of equipment, and plenty more.
Working closely with the IT Support Desk, your team is responsible for managing the IT assets across the organisation. They manage the availability of equipment, life cycles and warranties, arranging deliveries and collections for sites and colleagues across the UK. Ultimately, your team ensures colleagues have the equipment they need.
During your time with us, we’ll help you build your IT knowledge and give you the support you need for taking your next step in your IT career. Our goal is to develop talented people that we can progress onto other positions within our business.
Opportunities like this are rare, so if this sounds the right fit for you, don’t hesitate, contact us as soon as possible.
KEY RESULT AREAS:
Assisting the IT department with both asset and licence management.
Liaising with people via phone, email, messages, and face to face, providing excellent customer service and communicating clearly.
Monitoring the asset team’s mailbox, replying in a timely manner, in line with SLA’s and KPI’s.
Provide technical expertise in the identified areas listed in the
IT Asset Administrator Person Specification
document, to monitor, progress, and complete ITSM tickets in line with SLA’s and KPI’s. Ensure that every request you work on has actions recorded in the ITSM’s ticket. This is to include communication with users, detailing the actions you undertook, their outcomes, and the final resolution/closure information. In the event of a P1 or P2 incident, ensure your line manager is aware of them immediately. In the event your line manager is unavailable, another member of the management team is to be informed immediately. Managing IT equipment availability, placing orders with suppliers and adding procurement requests in the order management system. Keeping accurate records of company equipment, software, and installations. Building, repairing, and preparing IT equipment such as laptops, mobile devices, peripheral items, and other equipment ready for usage. Working with both partners and colleagues, organising the distribution and collection of IT equipment across the business. Administering the supplier finance processes, including receiving IT invoices, matching invoices to orders, obtaining relevant sign offs, and working with the Finance team to ensure efficient governance and payment. Creating knowledge articles and participating in the maintenance of the knowledge library. Participating and encouraging the sharing of good practice, processes, and successes with other business areas. Any other duties commensurate with the post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments. This is a description of the job as it is at present. The company may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, after consultation with you.
#J-18808-Ljbffr
IT Asset Administrator Person Specification
document, to monitor, progress, and complete ITSM tickets in line with SLA’s and KPI’s. Ensure that every request you work on has actions recorded in the ITSM’s ticket. This is to include communication with users, detailing the actions you undertook, their outcomes, and the final resolution/closure information. In the event of a P1 or P2 incident, ensure your line manager is aware of them immediately. In the event your line manager is unavailable, another member of the management team is to be informed immediately. Managing IT equipment availability, placing orders with suppliers and adding procurement requests in the order management system. Keeping accurate records of company equipment, software, and installations. Building, repairing, and preparing IT equipment such as laptops, mobile devices, peripheral items, and other equipment ready for usage. Working with both partners and colleagues, organising the distribution and collection of IT equipment across the business. Administering the supplier finance processes, including receiving IT invoices, matching invoices to orders, obtaining relevant sign offs, and working with the Finance team to ensure efficient governance and payment. Creating knowledge articles and participating in the maintenance of the knowledge library. Participating and encouraging the sharing of good practice, processes, and successes with other business areas. Any other duties commensurate with the post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments. This is a description of the job as it is at present. The company may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, after consultation with you.
#J-18808-Ljbffr
