IT Associate Digital Analyst – AR

PURPOSE OF THE JOB Summary of the responsibilities of the post: 1. Contribute to the delivery of a high quality user experience across all areas of the ICT service, including fit for purpose systems and guidance, and high standards of access, availability, usability, usefulness and excellent standards of service. 2. Provide an excellent user centred service that supports users to get full value from the digital tools and equipment available to them, helping users find the simplest, most secure way of achieving their goals. 3. Deliver, implement and support others to ensure that the Council’s values and practices always meet our objectives for security, financial prudence and transparency, inclusion and sustainability. 4. Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development. 5. Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Mayor’s priorities and corporate objectives and meet the user needs of Hackney’s residents and businesses. 6. On a rota basis, where appropriate and working alongside senior colleagues, ensure the effective delivery of support to users, including out of hours support where applicable, for which additional payment will be offered. SERVICE SPECIFIC ACCOUNTABILITIES The postholder will have responsibility and accountability for the following: 1. Support users to maximise the functionality of a range of solutions in order to enable colleagues to be more productive and collaborative. 2. Understand and use available user interaction data to contribute to continuous improvement activity as part of a team. 3. Follow all change management and configuration management procedures. 4. Store, distribute and dispose of IT assets in a controlled way, making sure that records are up to date and in line with ICT service management arrangements. 5. Work with colleagues to engage with and respond to the work of other teams so that changes to services are understood and supported by the team of digital coaches. 6. Maintain an awareness of appropriate design standards, methods and tools applying them effectively and ensure that all your work is documented using the appropriate standards, methods and tools, consistent with the Digital Service Standard. 7. Use Agile methodology and apply an agile mindset to all aspects of your work. Create a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. 8. Apply and maintain specific procedures and security controls as required by organisational policy and local risk assessments to maintain confidentiality, integrity and availability of business information systems and infrastructure components.

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