IT Business Analyst

·
Full time
Location: London
·
Job offered by: The Talent Partnership
·
Category: IT & Technology
Are you an experienced IT Business Analyst with a passion for the travel industry? This is your chance to elevate your career with a dynamic and expanding travel business. This role offers the opportunity to work on innovative projects that will shape the future of travel technology. To be considered for this role you will be an IT Business Analyst that has proven experience working with CRM solutions, preferably in the travel, hotel and hospitality industries. You must also possess the following skills and experience: Proficiency in CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics, or similar. Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Familiarity with database management, SQL, and data analysis tools. Excellent analytical and problem-solving abilities. Strong communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Detail-oriented with a commitment to delivering high-quality work. The successful IT Business Analyst will play a crucial role in enhancing the customer experience by ensuring CRM solutions align with business strategies and the businesses customer website. Further responsibilities will include: Serving as the primary point of contact between IT and business units for CRM-related initiatives. Collaboration with stakeholders to elicit and understand business requirements. Developing detailed documentation, including business requirements, functional specifications, and process maps. Providing service desk / help desk support, responding to business issues and queries. Working closely with internal and external stakeholders to ensure project success. Ensuring CRM solutions align with business strategies and enhance customer experiences. Customising CRM workflows, dashboards, and reports to meet user requirements. Providing ongoing support and troubleshooting for CRM-related issues. You will work closely with the QA function and other departments, ensuring a seamless workflow and high-quality deliverables. This is an opportunity to join a forward-thinking team where your expertise will be valued and your contributions will make a significant impact. This is more than just a job; it's a chance to be part of a thriving industry and a company that values innovation and excellence.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details