We are currently recruiting for a client based in the Burnley area who are looking to recruit an IT Customer Support Manager. This is an exciting opportunity working for a well-established client and you will be recruited on a permanent basis.
Day to day duties will include: Providing training to clients on the products via Teams / Zoom once the products have been installed. Making sure levels of aftercare are met with each client and followed up. Resolving customer incidents and training support by means of Telephone, Teams, and occasional site visits. Providing a friendly and professional service to their customers at all times. Managing customer incident progress, call backs, and correspondence when required. Making sure the team are prioritising calls and incidents and escalating in a time frame. Providing support and guidance to customers throughout migration to their products. Organising and creating work plans and instruction manuals. Experience required: A full UK driving licence. Strong IT knowledge and AV experience would be an advantage. Must be well organised and be used to planning their own day to day routines. Hours of work & some of their benefits: Monday - Friday 9am - 5pm (with the occasional call after hours). Pension scheme. 22 days holiday + bank holiday. Extra training courses provided if needed. If you feel you have the right experience for this vacancy then please apply immediately.
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Day to day duties will include: Providing training to clients on the products via Teams / Zoom once the products have been installed. Making sure levels of aftercare are met with each client and followed up. Resolving customer incidents and training support by means of Telephone, Teams, and occasional site visits. Providing a friendly and professional service to their customers at all times. Managing customer incident progress, call backs, and correspondence when required. Making sure the team are prioritising calls and incidents and escalating in a time frame. Providing support and guidance to customers throughout migration to their products. Organising and creating work plans and instruction manuals. Experience required: A full UK driving licence. Strong IT knowledge and AV experience would be an advantage. Must be well organised and be used to planning their own day to day routines. Hours of work & some of their benefits: Monday - Friday 9am - 5pm (with the occasional call after hours). Pension scheme. 22 days holiday + bank holiday. Extra training courses provided if needed. If you feel you have the right experience for this vacancy then please apply immediately.
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