Job Position: IT Delivery Engineer
Job Location: Bridgend
Working Hours: Monday to Friday – 9am to 5.30pm (Flexible hours between 8am – 6pm)
Salary: £28k - £37k Per Annum
About Flotek:
Flotek Group is a fast-growing Tech Company providing IT and Comms technology to small & medium businesses across the UK.
With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial values and fundamental rules, ensuring every product and service is delivered with expertise, passion, and heart. We are deeply committed to delivering the best customer service.
About the Role:
We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team.
You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more.
In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and Windows Servers.
Job Responsibilities:
- Setup and Installation of new Workstations laptop devices.
- Setup and installation of new Microsoft server environments
- Full implementation of Prem based server to cloud technology migrations, specifically Microsoft 365.
- Responsible for giving world-class service at all times
- Hands-on technical troubleshooting, resolution of incidents and change requests.
- Creating and maintaining detailed project documentation, including technical specifications and user guides.
Job Experience Required:
- A positive attitude with a can do approach to everything!
- Excellent communication skills
- Great telephone manner
- A team player with Strong leadership skills
- Previous experience in an IT Service Desk management or leadership role.
- Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.
- Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.
- Experience with Sharepoint migration and management.
- Experienced at building and maintaining end-user computer systems.
- Experience in using IT Service Management software.
- Be user-focused and understand and identify user needs.
- Be commercially aware, including cost analysis and budget preparation.
- Knowledge of Cyber Security technologies.
- An understanding of network technologies (LAN, WAN, Wi-Fi).
- Excellent organisational skills and the ability to prioritise work effectively.
- Excellent external client liaison skills,
- Ability to prioritise personal and team workload.
- Full UK Driving Licence
Renumeration and Benefits:
- Basic Salary of £28,000-£37,000
- Senior Staff Share Equity Scheme
- New customer referral incentive
- Onsite Parking
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
