Job Title:
Desktop Support Technician Location:
Cardiff & Vale College, Cardiff city centre (5 days on site) Salary:
Up to £25,000 Contract type:
Permanent
About the role This is an incredibly impactful role in a successful, mission-driven B2B company. You will have growth opportunities and be able to collaborate closely with other creative and engaged team members. Based at our Customer site, Cardiff and Vale College, our Desktop Support Technicians are responsible for supporting our customer’s needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging, troubleshooting issues, and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails, and face-to-face enquiries. This is a customer-facing role. Please note that this position requires you to complete an enhanced DBS check. As a part of this role, our employees have access to our Technical Training Academy (worth £1000). What you’ll do Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs. Log all related service desk tickets on our ticket logging system. Perform desktop software and hardware repairs. Research answers to questions using a variety of resources and work with other Circle IT employees, product vendors, internal technical teams, etc., to answer customer questions. Support other service desk operations as required. Communicate effectively (verbally and in writing) with company stakeholders (e.g., customer, third party, internal customers). Establish and maintain effective working relationships with co-workers, supervisors, and customers. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Keep up to date with current IT and solution trends, technologies, and updates relevant to Circle IT’s user community. What we are looking for? Our Desktop Support Technicians are enthusiastic, customer-focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends. Essential Experience of working in an IT technical customer service support role. Great customer service skills, face-to-face, phone, and email based. Exposure to working to strict SLAs. Working experience of troubleshooting and administering Microsoft Client and Server OS (including Active Directory and Group Policy, DNS, DHCP, etc.) and Office 365. Full UK Driving license. Strong organisational skills. A strong desire to learn and develop. Desirable Azure Infrastructure. O365. M365. Mac OS. Who are we? ARO has 25 years of experience in Collaboration, Connectivity, Cloud and Infrastructure, and Cyber Security services both in the UK and Internationally, and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts, our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious, and inspiring talent to help drive our performance, growth, and achieve this mission. To make us successful, we focus on strong communication, a culture based on fun, trust, and collaboration. We have created a modern workplace environment full of engaged, energetic, positive, and curious people whose productivity, resilience, and wellbeing allow them to thrive. In 2021, we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO, we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: ‘Design Your Life’ training and development programme. Flexible working. Company Pension Scheme and matching contributions. Company Perks portal. Private Medical insurance. Life assurance. 25 days holiday plus bank holidays plus holiday trading. Your Birthday off, on us! Health Club and Wellbeing Scheme. ARO Shares after 12 months of employment. Employee Assistance Programme. Technical Training Academy and E-learning. If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
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Desktop Support Technician Location:
Cardiff & Vale College, Cardiff city centre (5 days on site) Salary:
Up to £25,000 Contract type:
Permanent
About the role This is an incredibly impactful role in a successful, mission-driven B2B company. You will have growth opportunities and be able to collaborate closely with other creative and engaged team members. Based at our Customer site, Cardiff and Vale College, our Desktop Support Technicians are responsible for supporting our customer’s needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging, troubleshooting issues, and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails, and face-to-face enquiries. This is a customer-facing role. Please note that this position requires you to complete an enhanced DBS check. As a part of this role, our employees have access to our Technical Training Academy (worth £1000). What you’ll do Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs. Log all related service desk tickets on our ticket logging system. Perform desktop software and hardware repairs. Research answers to questions using a variety of resources and work with other Circle IT employees, product vendors, internal technical teams, etc., to answer customer questions. Support other service desk operations as required. Communicate effectively (verbally and in writing) with company stakeholders (e.g., customer, third party, internal customers). Establish and maintain effective working relationships with co-workers, supervisors, and customers. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Keep up to date with current IT and solution trends, technologies, and updates relevant to Circle IT’s user community. What we are looking for? Our Desktop Support Technicians are enthusiastic, customer-focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends. Essential Experience of working in an IT technical customer service support role. Great customer service skills, face-to-face, phone, and email based. Exposure to working to strict SLAs. Working experience of troubleshooting and administering Microsoft Client and Server OS (including Active Directory and Group Policy, DNS, DHCP, etc.) and Office 365. Full UK Driving license. Strong organisational skills. A strong desire to learn and develop. Desirable Azure Infrastructure. O365. M365. Mac OS. Who are we? ARO has 25 years of experience in Collaboration, Connectivity, Cloud and Infrastructure, and Cyber Security services both in the UK and Internationally, and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts, our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious, and inspiring talent to help drive our performance, growth, and achieve this mission. To make us successful, we focus on strong communication, a culture based on fun, trust, and collaboration. We have created a modern workplace environment full of engaged, energetic, positive, and curious people whose productivity, resilience, and wellbeing allow them to thrive. In 2021, we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO, we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: ‘Design Your Life’ training and development programme. Flexible working. Company Pension Scheme and matching contributions. Company Perks portal. Private Medical insurance. Life assurance. 25 days holiday plus bank holidays plus holiday trading. Your Birthday off, on us! Health Club and Wellbeing Scheme. ARO Shares after 12 months of employment. Employee Assistance Programme. Technical Training Academy and E-learning. If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
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