Field Engineer
Location:
Northampton - Hybrid
Salary:
Up to £50,000 + Benefits
With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise, this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.
The Role: As a Field Engineer, you will be responsible for assisting the Field Team Leader in overall operation & support for our client's customers. This will include supporting customers with requests and incidents remotely and on-site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operations.
Provide 1st - 3rd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer's equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Candidate Requirements: Minimum 2 years experience in a role of supporting servers, networks, printers, PCs, and applications. Ideally, this would have been gained within a field role Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware, and Cisco are desirable Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS's, printers, etc. Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable
What we offer: Hybrid Working (3 days in / up to 2 days remote depending on schedule) Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Develop an enterprise sales/management career
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Location:
Northampton - Hybrid
Salary:
Up to £50,000 + Benefits
With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise, this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.
The Role: As a Field Engineer, you will be responsible for assisting the Field Team Leader in overall operation & support for our client's customers. This will include supporting customers with requests and incidents remotely and on-site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operations.
Provide 1st - 3rd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer's equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Candidate Requirements: Minimum 2 years experience in a role of supporting servers, networks, printers, PCs, and applications. Ideally, this would have been gained within a field role Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware, and Cisco are desirable Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS's, printers, etc. Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable
What we offer: Hybrid Working (3 days in / up to 2 days remote depending on schedule) Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Develop an enterprise sales/management career
#J-18808-Ljbffr
