IT Field Engineer

About Aspire At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other! About the role Due to recent contract wins, we’re looking for an experienced Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role. We’re looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues. You will reside within the Southampton area as frequent travel throughout the south is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role; therefore, you must hold a full UK driving license. What you will be doing – Troubleshooting and diagnosing technical issues. Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately. Deploying new hardware and software solutions. Installing and migrating customer networking equipment. Attending customer sites for break-fix and chargeable incidents. You will suit the role if you have – Experience working in a similar role. Excellent communication and documentation skills. Excellent customer service skills and the ability to build strong working relationships with colleagues and customers. Confidence to make decisions and demonstrate sound judgement. Experience with VMWare (desirable). Experience with Windows Server (desirable). Experience using Mitel (desirable). Networking fundamentals, CCNA (desirable). A full and valid UK Driving License. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Continuous learning and development is at the heart of everything we do. You can expect full training as part of your onboarding experience, as long as you are passionate about the role, eager to learn, and driven to be the best at what you do and live our values. Salary Starting salary: £25,000 - £36,000 (depending on experience) + Company Car. Benefits Here at Aspire, we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program 25 Days Annual Leave Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Location and Working Arrangements We are looking for a candidate in the Southampton and surrounding areas; however, you may, on occasion, be required to work at customer locations throughout the UK. Hours of Work 37.5 hours per week with shift patterns between the working hours of 8am to 6pm Monday to Friday. Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, promoting dignity, equality and diversity that encourages individuals to develop their true potential. Interview Process We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars. Shortlisted candidates will be invited to a pre-screening call via Teams to discuss their experience and what they’re looking for in their next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in the interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s). #AspireForMore

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