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Are you an experienced IT Field Operations Manager with a passion for delivering exceptional client service? Do you have excellent communication skills and a high level of confidence in your technical knowledge? The ideal candidate will combine hands-on technical skills with leadership to deliver excellent service. If you are a proactive and experienced IT support professional ready to take on a senior role with a focus on client engagement and technical excellence, we want to hear from you!
What's in it for you -
Salary: £45,000 - £60,000 per year depending on experience
40 days paid holiday annually
Partnership scheme where you will receive a share in the profit of the business
Business card for business travel
What We're Looking For:
Excellent Communication Skills: Ability to clearly and effectively communicate technical information to clients.
Technical Confidence: Strong background in IT support with a proven track record of solving challenging technical issues.
Enthusiastic Personality: A positive and energetic approach to work and client interactions.
Client-Facing Experience: Comfortable and adept at engaging with senior or difficult personalities, ensuring client satisfaction and fostering long-term relationships.
Project Management: Skilled in managing on-site projects, coordinating resources, and ensuring seamless execution.
Duties will include but are not limited to -
Provide hands-on technical support and maintenance for our clients' IT systems
on-site
on a regular basis. Engage directly with senior and high-profile clients, addressing complex issues with professionalism and ease. Deliver on-site project management, ensuring projects are completed on time and to the highest standard. Identify opportunities to upsell technical solutions that meet clients' evolving needs. Mandatory Skills: At least 5 years' experience in a similar role in: Previous managerial or supervisory experience required Configure and implement cyber essentials and GDPR security standards
(mandatory) Office 365 Cloud (Email, SharePoint, Teams, OneDrive)
(mandatory) Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's) Ability to pro-actively support and collaborate with service providers and team members Follow industry best practices processes. Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc) Azure administration and implementations Good understanding and knowledge of Windows 10, Windows 11 and Mac Familiar with different client builds/imaging Strong customer support with excellent written and verbal communication Ability to problem solve independently.
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on-site
on a regular basis. Engage directly with senior and high-profile clients, addressing complex issues with professionalism and ease. Deliver on-site project management, ensuring projects are completed on time and to the highest standard. Identify opportunities to upsell technical solutions that meet clients' evolving needs. Mandatory Skills: At least 5 years' experience in a similar role in: Previous managerial or supervisory experience required Configure and implement cyber essentials and GDPR security standards
(mandatory) Office 365 Cloud (Email, SharePoint, Teams, OneDrive)
(mandatory) Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's) Ability to pro-actively support and collaborate with service providers and team members Follow industry best practices processes. Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc) Azure administration and implementations Good understanding and knowledge of Windows 10, Windows 11 and Mac Familiar with different client builds/imaging Strong customer support with excellent written and verbal communication Ability to problem solve independently.
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