About Our Client
Our client is a well-known Public Sector and Government organisation looking for an IT helpdesk - 1st line support.
Job Description
Provide 1st line remote IT support to end-users
Check systems logs to ensure any issues are identified and highlighted in a prompt manner
Create new cost centre and suppliers and change authority pillars within the procurement system
Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience
Ensure high levels of customer satisfaction through excellent service delivery
The Successful Applicant
Experience in use of ERP systems particularly Finance
Proficiency with Microsoft Software
Strong customer service and communication skills
Ability to schedule and manage multiple appointments effectively
Problem-solving skills and attention to detail
What's on Offer
Salary up to £21,000 per annum
12 month fixed term contract - possible extension
Free travel by train
Hybrid working 2-3 days per week near Pontypridd
Generous holiday entitlement and Pension
An inclusive and supportive company culture
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