To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
Record events and problems and resolutions in Client ticketing system.
Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
Day to day management of the helpdesk – dealing with cases from inception to competition.
Required to monitor and update Client IT Asset Management System.
Required to attend Client end-users within Client premises.
Client IT Environment require support is inclusive of:
Install and troubleshoot Windows & No Windows Applications Account Administration End User Support Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities / Video Conference System Multi-purpose hall Sound System PC inventories & Bi-monthly stock take Skype / MS Team Voice Software Management: Endpoint Central / Intune Microsoft Defender VPN Solution In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation
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Install and troubleshoot Windows & No Windows Applications Account Administration End User Support Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities / Video Conference System Multi-purpose hall Sound System PC inventories & Bi-monthly stock take Skype / MS Team Voice Software Management: Endpoint Central / Intune Microsoft Defender VPN Solution In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation
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