IT Helpdesk Engineer

37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 540 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023. FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. Role Overview: This is an entry-level IT Engineer role, ideal for a keen and enthusiastic person wanting to develop their career into IT and infrastructure. You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves proactively identifying, investigating, and resolving technical incidents and problems. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. This is an on-site role, based in a modern, bright and stylish co-working space in Camberley town centre. Full Job Specification: Client Support: Providing technical support on incidents and requests received. Answering calls and responding to emails that come into the Helpdesk in a friendly and timely manner. Liaise with partners/suppliers to bring about a rapid resolution to incidents. Following ITIL processes and procedures. Ensuring all tasks are completed in a timely manner and within defined KPIs, OLAs, and SLAs. Adhering to quality communication standards defined by FluidOne. Adhering to FluidOne’s Security and Data Protection and confidentiality Clauses. Undertaking any other duties deemed suitable by management. Maintaining job-related training as required by management. Technical Responsibilities: Troubleshooting Networking issues and requests (Firewalls, switches, etc). RMM (Remote Monitoring and Management) management. Maintaining knowledge of Windows 10, 11 and Microsoft 365 technologies. Intermediate level of technical experience and knowledge of Windows Server 2016/2019, including Active Directory, File Permissions, DHCP/DNS services, Networking, and Internet Connectivity solutions. How to apply: Send CV with covering letter to

recruitment@fluidone.com

with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

#J-18808-Ljbffr