The change and results driven solutions provider.
Careers: IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field)
WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector. Who we are?
WN1 Technology is a progressive MSP support services company in Wigan with a passion for fantastic customer services. We are looking for an IT helpdesk engineer to join our team primarily based in the Wigan office but with some field work. We work in main areas IT support, managed internet services and managed security infrastructure. Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today’s rapidly evolving landscape, as our mission says we will always focus on the ‘why’ and use our experience to deliver the optimal solution. Key Aspects of the Job
Record any IT issues raised into a helpdesk system (Issues may be raised by phone, email, helpdesk ticket, monitoring software). Resolve the issues with the agreed SLA and update the helpdesk system. Configure & install IT hardware, software or services either onsite or on customer premise. Give advice / training to customers on the best use of their IT systems. Ensure that customers systems/servers/backups are running at their best and recommend any changes required. Ensure that IT issues are progressed through to closure. Design, install and maintain IT networks, including desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, WAN connections, email systems, web hosting, VPN solutions, cloud-based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access. Keep abreast with new technologies and software updates. Install new software and hardware (servers, printers, computer work stations etc). Set up user accounts, permissions and passwords. Oversee security of all systems, especially the internet. Install anti-virus protection. Fix network faults. Provide technical support for people using the network. Train staff/customers on new systems. Conduct day to day admin and monitoring of network use. Plan future improvements. Suggest IT solutions to business problems. Ensure all IT meets industry standards. Supervise helpdesk staff. Skills / Qualifications
Good personal presentation and communication skills. Experience of desktop support – Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues. Microsoft Office 365 setup / administration. Server based – installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCP. Network setup – Installation and configuration of network switches, including routing, VLANs, Cisco, Meraki and Ubiquiti. Internet connectivity – Using 4G, FTTC/DSL, Ethernet /Lease lines. Firewall configuration to best practices; experience in Mikrotik, Draytek products an advantage. Switch configuration – VLANs, Spanning tree, IP Routing. Hosted VOIP. Wireless setup and fault finding – Experience of Ubiquiti, Meraki or similar. Demonstrated experience in problem-solving, customer services, and clear telephone skills, with a full clean UK driving license. Data cabling experience would be a bonus. What we Offer
A competitive salary commensurate with experience. Opportunities for professional growth and development. A supportive and collaborative work environment. Full induction and training. Over achievement mentality. Job Type: Full-time. Salary: £25k to £30k depending on experience. Hours: Monday to Friday 8.30am to 5.30pm, some out of hours work may be required. Ready to get started? - Apply now
Fill in the application form below and one of our team will come back to you as soon as possible. Sign up to our mailing list for further information on our services. Email WN1 Group
#J-18808-Ljbffr
WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector. Who we are?
WN1 Technology is a progressive MSP support services company in Wigan with a passion for fantastic customer services. We are looking for an IT helpdesk engineer to join our team primarily based in the Wigan office but with some field work. We work in main areas IT support, managed internet services and managed security infrastructure. Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today’s rapidly evolving landscape, as our mission says we will always focus on the ‘why’ and use our experience to deliver the optimal solution. Key Aspects of the Job
Record any IT issues raised into a helpdesk system (Issues may be raised by phone, email, helpdesk ticket, monitoring software). Resolve the issues with the agreed SLA and update the helpdesk system. Configure & install IT hardware, software or services either onsite or on customer premise. Give advice / training to customers on the best use of their IT systems. Ensure that customers systems/servers/backups are running at their best and recommend any changes required. Ensure that IT issues are progressed through to closure. Design, install and maintain IT networks, including desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, WAN connections, email systems, web hosting, VPN solutions, cloud-based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access. Keep abreast with new technologies and software updates. Install new software and hardware (servers, printers, computer work stations etc). Set up user accounts, permissions and passwords. Oversee security of all systems, especially the internet. Install anti-virus protection. Fix network faults. Provide technical support for people using the network. Train staff/customers on new systems. Conduct day to day admin and monitoring of network use. Plan future improvements. Suggest IT solutions to business problems. Ensure all IT meets industry standards. Supervise helpdesk staff. Skills / Qualifications
Good personal presentation and communication skills. Experience of desktop support – Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues. Microsoft Office 365 setup / administration. Server based – installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCP. Network setup – Installation and configuration of network switches, including routing, VLANs, Cisco, Meraki and Ubiquiti. Internet connectivity – Using 4G, FTTC/DSL, Ethernet /Lease lines. Firewall configuration to best practices; experience in Mikrotik, Draytek products an advantage. Switch configuration – VLANs, Spanning tree, IP Routing. Hosted VOIP. Wireless setup and fault finding – Experience of Ubiquiti, Meraki or similar. Demonstrated experience in problem-solving, customer services, and clear telephone skills, with a full clean UK driving license. Data cabling experience would be a bonus. What we Offer
A competitive salary commensurate with experience. Opportunities for professional growth and development. A supportive and collaborative work environment. Full induction and training. Over achievement mentality. Job Type: Full-time. Salary: £25k to £30k depending on experience. Hours: Monday to Friday 8.30am to 5.30pm, some out of hours work may be required. Ready to get started? - Apply now
Fill in the application form below and one of our team will come back to you as soon as possible. Sign up to our mailing list for further information on our services. Email WN1 Group
#J-18808-Ljbffr
