We have a key role within one of our fastest growing clients. Customer acquisition over the past 12 months has been truly astounding and a large proportion of customers are repeat customers. In line with this and a business transformation programme the organisation has planned numerous systems changes and upgrades.
The IT Infrastructure Lead is a hands-on technical role playing a key part in the transformation, tasked with managing the day-to-day operations of the server estate (desktop/virtual/physical), alongside designing and developing scalable IT infrastructure for both the internal business and its customers.
The post holder should have proven experience in a similar role and be comfortable providing technical expertise to support the planning and delivery of transformational IT projects.The post holder will need to foster internal and external business relationships, understand complex requirements and communicate effectively and professionally at all times.
Key Responsibilities:
Enable systems and services to reside on the most secure, reliable and resilient platforms while consolidating existing Infrastructures and reducing costs
Support strategic planning activities by advising on suitable technical solutions, and developing high and low-level designs
Keep abreast of new technologies by working closely with our solutions partners and attending industry meet-ups / reading relevant publications
Execute, test and roll-out innovative solutions to ensure you understand and can demonstrate and advise on tech to our customers
Create and document installation, configuration, maintenance and support procedures for all systems under management
Manage the Lamp stack (Linux, Apache, MySQL and PHP servers), Linux email platforms, MS Windows Servers, VM-Ware platform and our monitoring & alerting tools
Provide assistance with troubleshooting our internal systems and support the Developers in a DevOps capacity where possible.Be able to provide technical expertise in areas of: Jenkins, Puppet, Chef, and similar.
Assist in the planning and deployment of software updates and patches
Work with the wider IT department and third parties to continually monitor IT security; reacting in a timely manner to any vulnerabilities identified and continuously
Regularly auditing instance usage and ensuring monetary and resource costs are understood with stakeholders
Provide auditing and reporting for all internal and customer IT infrastructures, to highlight risks and plans for mitigation
Support any emergency Business Continuity and/or Disaster Recovery actions if required
Manage the planning and execution of all core infrastructure upgrades and implementations, by following a CAB approval process for any live service affecting change ensuring that changes are understood by all stakeholders and approved / rejected accordingly
Manage third party contracts and relationships
Conduct audit and inventory of software systems, licencing and services
Essential Competencies/skills and experiences for the role:
Experience in script writing
Experience in RPM packaging, configuration management/infrastructure as code
Be able to explain technical matters to non-technical members of theteam
Be able to work on and lead technical projects adequately, delivering on time and to budget
Be flexible as part of the role, supporting the team and business out-of-hours where necessary
Be able to prepare infrastructure designs, and provide support to the B2B team with presales queries and solution questions
Be able to support and mentor junior members of the IT Operations team on technical matters
Desirable Competencies/skills and experiences for the role:
Provable DevOps experience
VM-Ware / RedHat accredited
Experience in a client-facing or consultancy role
Experience of cloud migration projects (Azure and similar)
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