We are seeking a dynamic and experienced IT Infrastructure Team Leader to join the N3i team. The IT Infrastructure Team Leader will ensure that the IT infrastructure for N3i and its customers is managed effectively, providing a high-quality service with minimal disruption, specifically in the area of IT systems, servers, storage, security, telephony, virtualization, and network infrastructure in the N3i data centres and wider supported sites. The position provides technical expertise across a range of relevant IT technologies.
Main duties of the job
The IT Infrastructure Team Leader will oversee a team of engineers, leveraging their strengths and skills to deliver high-quality IT services both internally and to N3i customers. This role encompasses both technical and operational responsibilities, including managing staff workloads and performance, and serving as an escalation point for all aspects of infrastructure management. In collaboration with the team, the post holder will support IT end users and ensure that N3i staff and stakeholders are kept fully informed about the progress of project work and any issues raised with the Service Desk. Maintaining clear, high-quality records of actions taken to resolve IT incidents is essential. Flexibility is required for this role to support customer projects and perform out-of-hours maintenance as and when required. Job responsibilities
The IT Infrastructure Team Leader will ensure that the IT infrastructure for N3i and its customers is managed effectively, providing a high-quality service with minimal disruption. The position provides technical expertise across a range of relevant IT technologies. The role will be responsible for effective execution of service management processes (request, incident, problem) and to manage, develop, lead and motivate the infrastructure team, ensuring staff performance is monitored, producing and monitoring staff's professional development plans through monthly 1-2-1s and escalating any issues or skills gaps. This role is both technical and operational and will involve monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure, including but not limited to data centre, site servers, and networks. The role will be required to attend these sites to resolve issues and/or meet with stakeholders. This will include troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals. The role involves designing and deploying enterprise-level hardware and software systems that support the organization's operations as well as advising on the purchasing and undertaking installation of new hardware and systems when required. You will assist in the development of disaster recovery plans and procedures in conjunction with other parts of the business, ensuring these are fit for purpose, kept up to date, and regularly tested. The role requires you to keep abreast of technological advancements and emerging trends in hardware, software, and systems management to inform decision-making about IT infrastructure. Together with the rest of the team, you will help to deliver a 1st, 2nd, and 3rd line support facility for all N3i customers and be responsible for keeping the organization’s staff and other IT colleagues fully informed of the progress of calls raised with the IT Service Desk, maintaining clear, high-quality records on actions undertaken in support of resolving IT incidents. Person Specification
Knowledge
Team management skills (in both direct and soft management) Evidence of continued professional development Demonstrated experience of coordinating projects in complex and challenging environments Experience of managing risks and reporting Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required Experience of creating and giving presentations to a varied group of internal and external stakeholders Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly VLAN implementation/management Desktop Imaging and deployment Detailed knowledge of hardware and software in a corporate IT environment VMware administration in a large corporate environment Large scale multi-site wireless deployment Firewall management Ability to analyze complex issues Patch Management Backup Configuration Advanced keyboard skills Knowledge of NHS policies and procedures SQL Server and Database Management IIS and IAS NHSmail ISO27001 Experience
At least 3 years exposure to large corporate computing environments, including networking At least 3 years experience of large Data center management At least 5 years experience of providing field or desk-based support to IT users, in an environment of mixed Windows Operating Systems At least 5 years exposure to large corporate networks At least 5 years experience in directly working with Servers Personal Attributes
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Commitment to continuing professional development Effective communication and interpersonal skills Effective organizational skills The need to be available during unsocial hours to contribute to the resolution of critical incidents and unplanned service interruptions Participate in the out-of-hours on-call services Full driving license with daily access to a vehicle suitable for carrying equipment which is insured for use in conjunction with the policy holder's business Qualifications
Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA, Unifi, VMware, Microsoft). Should have experience of data centre or networks and be able to work towards others. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £43,357 a year with Structured Pay Progression
#J-18808-Ljbffr
The IT Infrastructure Team Leader will oversee a team of engineers, leveraging their strengths and skills to deliver high-quality IT services both internally and to N3i customers. This role encompasses both technical and operational responsibilities, including managing staff workloads and performance, and serving as an escalation point for all aspects of infrastructure management. In collaboration with the team, the post holder will support IT end users and ensure that N3i staff and stakeholders are kept fully informed about the progress of project work and any issues raised with the Service Desk. Maintaining clear, high-quality records of actions taken to resolve IT incidents is essential. Flexibility is required for this role to support customer projects and perform out-of-hours maintenance as and when required. Job responsibilities
The IT Infrastructure Team Leader will ensure that the IT infrastructure for N3i and its customers is managed effectively, providing a high-quality service with minimal disruption. The position provides technical expertise across a range of relevant IT technologies. The role will be responsible for effective execution of service management processes (request, incident, problem) and to manage, develop, lead and motivate the infrastructure team, ensuring staff performance is monitored, producing and monitoring staff's professional development plans through monthly 1-2-1s and escalating any issues or skills gaps. This role is both technical and operational and will involve monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure, including but not limited to data centre, site servers, and networks. The role will be required to attend these sites to resolve issues and/or meet with stakeholders. This will include troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals. The role involves designing and deploying enterprise-level hardware and software systems that support the organization's operations as well as advising on the purchasing and undertaking installation of new hardware and systems when required. You will assist in the development of disaster recovery plans and procedures in conjunction with other parts of the business, ensuring these are fit for purpose, kept up to date, and regularly tested. The role requires you to keep abreast of technological advancements and emerging trends in hardware, software, and systems management to inform decision-making about IT infrastructure. Together with the rest of the team, you will help to deliver a 1st, 2nd, and 3rd line support facility for all N3i customers and be responsible for keeping the organization’s staff and other IT colleagues fully informed of the progress of calls raised with the IT Service Desk, maintaining clear, high-quality records on actions undertaken in support of resolving IT incidents. Person Specification
Knowledge
Team management skills (in both direct and soft management) Evidence of continued professional development Demonstrated experience of coordinating projects in complex and challenging environments Experience of managing risks and reporting Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required Experience of creating and giving presentations to a varied group of internal and external stakeholders Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly VLAN implementation/management Desktop Imaging and deployment Detailed knowledge of hardware and software in a corporate IT environment VMware administration in a large corporate environment Large scale multi-site wireless deployment Firewall management Ability to analyze complex issues Patch Management Backup Configuration Advanced keyboard skills Knowledge of NHS policies and procedures SQL Server and Database Management IIS and IAS NHSmail ISO27001 Experience
At least 3 years exposure to large corporate computing environments, including networking At least 3 years experience of large Data center management At least 5 years experience of providing field or desk-based support to IT users, in an environment of mixed Windows Operating Systems At least 5 years exposure to large corporate networks At least 5 years experience in directly working with Servers Personal Attributes
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Commitment to continuing professional development Effective communication and interpersonal skills Effective organizational skills The need to be available during unsocial hours to contribute to the resolution of critical incidents and unplanned service interruptions Participate in the out-of-hours on-call services Full driving license with daily access to a vehicle suitable for carrying equipment which is insured for use in conjunction with the policy holder's business Qualifications
Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA, Unifi, VMware, Microsoft). Should have experience of data centre or networks and be able to work towards others. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £43,357 a year with Structured Pay Progression
#J-18808-Ljbffr
