Job Description
Blackapple Solutions Ltd (BSL) is seeking an IT Major Incident / Problem Manager for a contract position based in Crawley, England. This role is crucial for ensuring that root-cause analyses (RCA) are established for all major incidents and that formal RCAs are published within agreed SLAs. Role:
IT Major Incident / Problem Manager Location:
Crawley, England Job Type:
Contract (3-6 months) Client:
NIIT Technologies Key Responsibilities: Report to the IT Operations Manager. Review and improve current Major Incident and Problem management processes. Manage all Major Incidents during office hours and on a rota for out of hours. Produce Major Incident Reports (MIRs) within given timescales. Incorporate Problem Management from Major Incidents and proactive analysis of trends. Principal Accountabilities: Ensure effective and coordinated processes for major incident and problem management. Co-ordinate rapid response to major incidents and problems. Provide technical skills required for effective incident and problem management. Analyze incident and problem reports to propose resolutions. Requirements: Excellent communication and organization skills. Proven track record in Incident and Problem Management. Self-motivated and customer service-oriented. CRB Security Check required. Qualifications and Experience: Proficient in IT infrastructure knowledge (hardware, databases, operating systems, local area networks). Broad knowledge of IT concepts and architectures. Awareness of business-critical incidents and their implications. Relevant ITIL intermediate qualifications; ITIL Expert desirable. Experience in an airport environment is highly desirable. All your information will be kept confidential according to EEO guidelines.
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Blackapple Solutions Ltd (BSL) is seeking an IT Major Incident / Problem Manager for a contract position based in Crawley, England. This role is crucial for ensuring that root-cause analyses (RCA) are established for all major incidents and that formal RCAs are published within agreed SLAs. Role:
IT Major Incident / Problem Manager Location:
Crawley, England Job Type:
Contract (3-6 months) Client:
NIIT Technologies Key Responsibilities: Report to the IT Operations Manager. Review and improve current Major Incident and Problem management processes. Manage all Major Incidents during office hours and on a rota for out of hours. Produce Major Incident Reports (MIRs) within given timescales. Incorporate Problem Management from Major Incidents and proactive analysis of trends. Principal Accountabilities: Ensure effective and coordinated processes for major incident and problem management. Co-ordinate rapid response to major incidents and problems. Provide technical skills required for effective incident and problem management. Analyze incident and problem reports to propose resolutions. Requirements: Excellent communication and organization skills. Proven track record in Incident and Problem Management. Self-motivated and customer service-oriented. CRB Security Check required. Qualifications and Experience: Proficient in IT infrastructure knowledge (hardware, databases, operating systems, local area networks). Broad knowledge of IT concepts and architectures. Awareness of business-critical incidents and their implications. Relevant ITIL intermediate qualifications; ITIL Expert desirable. Experience in an airport environment is highly desirable. All your information will be kept confidential according to EEO guidelines.
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