The IT Manager will be fully responsible for leading and managing all IT activities within the company. The role involves ensuring the continuous improvement of IT processes, systems, and services to meet the company’s evolving needs. This position requires oversight of all IT-related functions, including system maintenance, resource allocation, and ensuring IT operations align with business objectives.
Responsibilities
Maintain and update Employee and internal records in relevant systems to ensure accurate and reliable data.
Work closely with IT Support to ensure all IT systems and services operate efficiently and meet performance expectations.
Continuously review and improve IT processes to enhance system efficiency and reduce downtime.
Ensure company systems are maintained and updated regularly, including the oversight of hardware, software, and network infrastructure.
Manage the Monitoring of resources for IT systems and services to ensure sufficient capacity for current and future business needs.
Document all IT processes, activities, and communications in relevant systems (e.g., SupportDesk, SharePoint).
Monitor internal and external IT services to ensure performance aligns with business requirements and customer expectations.
Provide weekly reports summarising IT system performance, resource utilisation, and ongoing improvements.
Support all departments by providing IT-related information and insights when required.
Address technical queries from internal and external stakeholders, providing solutions and escalating issues when necessary.
Provide support to uphold ISO 27001 and CyberEssentials Plus certifications.
Supervise the IT Support Technician to ensure: Timely completion of maintenance tasks.
Progress in training and skill development.
Adherence to IT processes and best practices.
Proactively evaluate and implement emerging technologies to ensure the company remains at the forefront of innovation and maintains a competitive edge.
Monitor end-of-life (EOL) equipment and software, and develop strategic upgrade plans to ensure continuous system reliability and security.
Skill Requirements
Technical Skills IT Infrastructure and Networking
Knowledge of network architecture and protocols (TCP/IP, DNS, DHCP, etc.).
Proficiency in managing servers, storage, and data centres.
Familiarity with Azure cloud platforms.
Understanding virtualization and containerization (Hyper-V).
Systems and Software Management
Experience with operating systems (Windows Server, macOS).
Knowledge of Microsoft software (Office 365, InTune).
Manage and maintain Windows Active Directory (Hybrid).
Experience with Asset Management.
Cybersecurity and Risk Management
Understanding cybersecurity frameworks (ISO 27001, NIST).
Knowledge of firewalls, IDS/IPS, and antivirus systems.
Incident response and disaster recovery planning.
Awareness of compliance regulations (GDPR, HIPAA, etc.).
Cloud Computing
Expertise in cloud services like SaaS, PaaS, and IaaS.
Managing hybrid or multi-cloud environments.
Cloud migration strategies and cost management.
IT Service Management
Familiarity with ITIL frameworks.
Experience with helpdesk systems and ITSM platforms (D365, SysAid).
Emerging Technologies
Ability to assess the impact of new technologies on the organization.
Backup and Recovery
Managing backup solutions and disaster recovery processes.
Knowledge of data redundancy and business continuity planning.
Hardware Knowledge
Familiarity with server hardware, networking devices, and peripherals.
Experience troubleshooting and upgrading physical systems.
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Responsibilities
Maintain and update Employee and internal records in relevant systems to ensure accurate and reliable data.
Work closely with IT Support to ensure all IT systems and services operate efficiently and meet performance expectations.
Continuously review and improve IT processes to enhance system efficiency and reduce downtime.
Ensure company systems are maintained and updated regularly, including the oversight of hardware, software, and network infrastructure.
Manage the Monitoring of resources for IT systems and services to ensure sufficient capacity for current and future business needs.
Document all IT processes, activities, and communications in relevant systems (e.g., SupportDesk, SharePoint).
Monitor internal and external IT services to ensure performance aligns with business requirements and customer expectations.
Provide weekly reports summarising IT system performance, resource utilisation, and ongoing improvements.
Support all departments by providing IT-related information and insights when required.
Address technical queries from internal and external stakeholders, providing solutions and escalating issues when necessary.
Provide support to uphold ISO 27001 and CyberEssentials Plus certifications.
Supervise the IT Support Technician to ensure: Timely completion of maintenance tasks.
Progress in training and skill development.
Adherence to IT processes and best practices.
Proactively evaluate and implement emerging technologies to ensure the company remains at the forefront of innovation and maintains a competitive edge.
Monitor end-of-life (EOL) equipment and software, and develop strategic upgrade plans to ensure continuous system reliability and security.
Skill Requirements
Technical Skills IT Infrastructure and Networking
Knowledge of network architecture and protocols (TCP/IP, DNS, DHCP, etc.).
Proficiency in managing servers, storage, and data centres.
Familiarity with Azure cloud platforms.
Understanding virtualization and containerization (Hyper-V).
Systems and Software Management
Experience with operating systems (Windows Server, macOS).
Knowledge of Microsoft software (Office 365, InTune).
Manage and maintain Windows Active Directory (Hybrid).
Experience with Asset Management.
Cybersecurity and Risk Management
Understanding cybersecurity frameworks (ISO 27001, NIST).
Knowledge of firewalls, IDS/IPS, and antivirus systems.
Incident response and disaster recovery planning.
Awareness of compliance regulations (GDPR, HIPAA, etc.).
Cloud Computing
Expertise in cloud services like SaaS, PaaS, and IaaS.
Managing hybrid or multi-cloud environments.
Cloud migration strategies and cost management.
IT Service Management
Familiarity with ITIL frameworks.
Experience with helpdesk systems and ITSM platforms (D365, SysAid).
Emerging Technologies
Ability to assess the impact of new technologies on the organization.
Backup and Recovery
Managing backup solutions and disaster recovery processes.
Knowledge of data redundancy and business continuity planning.
Hardware Knowledge
Familiarity with server hardware, networking devices, and peripherals.
Experience troubleshooting and upgrading physical systems.
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