IT Onsite Support (Cambridge, Part-time)

IT Onsite Support (Cambridge, Part-time) focuses on first- and second-level support for internal users.

What the role involves

• First- and second-level support for internal users.

Skills and requirements

• Completed IT training or a comparable qualification.
• 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment.
• Strong knowledge in analyzing and resolving user and system issues.
• Structured, solution-oriented, and independent working style.

Confirmed role details

• Wide range of activities, tasks, and projects.
• Vouchers (birthday voucher, wedding and newborn gifts).
• Fishing for Friends program – our employee referral program.
• Opportunities for professional development and career advancement.

Additional role context

• By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.
• Analysis, prioritization, and sustainable resolution of IT incidents and service requests.
• Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes.