IT Operations Analyst (R0011064) London, England
IT Operations Analyst
London
An excellent opportunity for an up and coming IT Operations Analyst to join the DUAL Technology team, servicing UK and Europe, to work directly with the CIO on the development of the Technology Strategy and continuous improvement. We are looking for a proactive, solution-driven candidate with excellent problem-solving and communication skills. Full-time position: 5 days a week (London/Hybrid). Reports to the Chief Information Officer, DUAL Technology UK and Europe. Role overview We are looking for a motivated IT Analyst, with excellent organisational and interpersonal skills and strong attention to detail, to join our team as dedicated support to the Chief Information Officer (CIO). You will have the ability to work quickly, efficiently and methodically and have good knowledge of how a technology function works, as well as a foundational understanding of project management and business analyst capability. As an executive liaison, you will take a proactive and delivery-focused approach to drive forward strategic and operational initiatives on behalf of and in collaboration with the CIO, including junior project management and business analyst support, stakeholder engagement and strategic planning. This new position will form a pivotal part of our Technology structure which is rapidly evolving and will allow you the opportunity to work within a fun and results-oriented team with great exposure and direct access to the CIO. Role responsibilities Supports the CIO in the design, development and execution of various strategic initiatives. Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing, HR and IT on behalf of the CIO, as point of contact. Accompanies the CIO to internal and/or external meetings or events, where requested, preparing agendas, packs and documenting actions and commitments on behalf of the CIO accordingly. Supports the CIO on the development of the technology strategy, managing some project planning of new initiatives and delivery of plans associated to the strategy, providing both junior project management and business analyst support where required. Works alongside the CIO in a collaborative and adaptive manner, to manage all actions in a timely and responsive manner, as well as manage projects and other DUAL-related activities. Supports the CIO with presentations, report writing and meeting preparation. Key requirements Previous working experience operations (ideally within Insurance) and a good understanding of project management and business analysis. Excellent communication skills both written and verbal. Strong analytical and Microsoft Office skills (including Visio, Excel, Word, PowerPoint). Proactive and forward-thinking approach. Ability to work with deadlines and under pressure. Knowledge of operational practices. Ability to develop and maintain strong relationships with key internal and external stakeholders, including senior executives. Proven ability to influence others. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: An international group with independence and people at its heart. A home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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IT Operations Analyst
London
An excellent opportunity for an up and coming IT Operations Analyst to join the DUAL Technology team, servicing UK and Europe, to work directly with the CIO on the development of the Technology Strategy and continuous improvement. We are looking for a proactive, solution-driven candidate with excellent problem-solving and communication skills. Full-time position: 5 days a week (London/Hybrid). Reports to the Chief Information Officer, DUAL Technology UK and Europe. Role overview We are looking for a motivated IT Analyst, with excellent organisational and interpersonal skills and strong attention to detail, to join our team as dedicated support to the Chief Information Officer (CIO). You will have the ability to work quickly, efficiently and methodically and have good knowledge of how a technology function works, as well as a foundational understanding of project management and business analyst capability. As an executive liaison, you will take a proactive and delivery-focused approach to drive forward strategic and operational initiatives on behalf of and in collaboration with the CIO, including junior project management and business analyst support, stakeholder engagement and strategic planning. This new position will form a pivotal part of our Technology structure which is rapidly evolving and will allow you the opportunity to work within a fun and results-oriented team with great exposure and direct access to the CIO. Role responsibilities Supports the CIO in the design, development and execution of various strategic initiatives. Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing, HR and IT on behalf of the CIO, as point of contact. Accompanies the CIO to internal and/or external meetings or events, where requested, preparing agendas, packs and documenting actions and commitments on behalf of the CIO accordingly. Supports the CIO on the development of the technology strategy, managing some project planning of new initiatives and delivery of plans associated to the strategy, providing both junior project management and business analyst support where required. Works alongside the CIO in a collaborative and adaptive manner, to manage all actions in a timely and responsive manner, as well as manage projects and other DUAL-related activities. Supports the CIO with presentations, report writing and meeting preparation. Key requirements Previous working experience operations (ideally within Insurance) and a good understanding of project management and business analysis. Excellent communication skills both written and verbal. Strong analytical and Microsoft Office skills (including Visio, Excel, Word, PowerPoint). Proactive and forward-thinking approach. Ability to work with deadlines and under pressure. Knowledge of operational practices. Ability to develop and maintain strong relationships with key internal and external stakeholders, including senior executives. Proven ability to influence others. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: An international group with independence and people at its heart. A home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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