My client provides IT Outsourced Services to many of the UK's leading Health and Social Care organisations.
Due to ongoing growth, they are looking for an IT Support Coordinator who has excellent organisational skills to help schedule, prioritise, and co-ordinate their Service Desk team.
This is a varied role and an excellent opportunity for someone to join the company as they grow, with the opportunity to learn and develop your skills. This is not a “hands-on” IT Support role but coordinating the day-to-day activities of the IT Support team.
The Role
Monitor, manage, and coordinate all IT and Telecom Support Tickets. Manage multiple support ticket boards simultaneously. Allocate support tickets to engineers. Oversee escalated support tickets to third-party IT and Telecom companies. Move/reschedule support tickets following delays, changes, and unexpected events. Ensure Service Level Agreements (SLAs) are met and engineers remain on track. Communicate updates to clients by telephone, email, and within the ticketing system. Ensure information in our client management system is always up to date. Provide weekly and monthly ticket, utilisation, and trend reporting. Work closely and in conjunction with the Service Delivery Manager.
About You
Exceptional organisational capabilities with the ability to prioritise work. Able to work in a very fast-paced environment managing multiple priorities. The ability to work in an environment where needs change by the minute. Logical with a keen eye for detail. Confident picking up the phone and updating clients both verbally and in writing. Assertive with the ability to keep IT engineers on track. A good understanding of UK Geography would be advantageous. Excellent Microsoft Office Skills (Outlook, Excel, and Word).
There is a requirement to work from the office in Taunton one day a week for collaboration.
In return, they offer a competitive salary and benefits package and the opportunity to develop your career with a fantastic organisation.
#J-18808-Ljbffr
Due to ongoing growth, they are looking for an IT Support Coordinator who has excellent organisational skills to help schedule, prioritise, and co-ordinate their Service Desk team.
This is a varied role and an excellent opportunity for someone to join the company as they grow, with the opportunity to learn and develop your skills. This is not a “hands-on” IT Support role but coordinating the day-to-day activities of the IT Support team.
The Role
Monitor, manage, and coordinate all IT and Telecom Support Tickets. Manage multiple support ticket boards simultaneously. Allocate support tickets to engineers. Oversee escalated support tickets to third-party IT and Telecom companies. Move/reschedule support tickets following delays, changes, and unexpected events. Ensure Service Level Agreements (SLAs) are met and engineers remain on track. Communicate updates to clients by telephone, email, and within the ticketing system. Ensure information in our client management system is always up to date. Provide weekly and monthly ticket, utilisation, and trend reporting. Work closely and in conjunction with the Service Delivery Manager.
About You
Exceptional organisational capabilities with the ability to prioritise work. Able to work in a very fast-paced environment managing multiple priorities. The ability to work in an environment where needs change by the minute. Logical with a keen eye for detail. Confident picking up the phone and updating clients both verbally and in writing. Assertive with the ability to keep IT engineers on track. A good understanding of UK Geography would be advantageous. Excellent Microsoft Office Skills (Outlook, Excel, and Word).
There is a requirement to work from the office in Taunton one day a week for collaboration.
In return, they offer a competitive salary and benefits package and the opportunity to develop your career with a fantastic organisation.
#J-18808-Ljbffr
