West Midlands Ambulance Service University NHS Foundation Trust
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each person plays a vital part in ensuring our organisation meets the differing needs of our communities, ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provides better patient care, and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients. We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status, and as part of our commitments to this, we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process. The Trust is proud to support our Armed Forces community and has signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers. Main Duties of the Job
An exciting opportunity has become available for an IT Server Engineer to join the small but well-established team. The successful applicant will manage and develop the Trust's Server Storage and critical desktop infrastructure to support critical operations and provide expert resource for advice on technical issues as required. Applicants must hold a degree level or equivalent vocational qualification in technical subjects. If this position involves a regulated activity, it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults, or both. Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. About Us
We endeavor to respond to all candidates on an individual basis. Therefore, we do ask for your cooperation and patience whilst the shortlisting process takes place. After the closing date, please ensure you check your emails (including junk mail) regularly as contact is usually made via this method. We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where, and how they work. During your interview, we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery, and the work-life balance of colleagues. Job Responsibilities
Service Delivery Management Design and implement a comprehensive range of procedures for security, recovery and restart (including from disaster), and incident/problem control. Short and medium-term operational planning and scheduling of infrastructure capacity for both local and off-premise infrastructure. Design, configuration, and implementation of server infrastructure including relevant network appliances. Responsible for ensuring the ITIL service desk escalation queue is managed, and any jobs are completed by the postholder within a timely manner. Any issues with incident escalation are raised with the IT Server and Storage manager to ensure that jobs do not breach the specific Service Level Agreements (SLAs). Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trust's and NHS policy. Understanding requirements of installed and planned systems, particularly in respect of infrastructure components, including security, characteristics of associated hardware and software, and targets for performance and quality of service. Communicating effectively using electronic, verbal, and written word, as required with users and IT staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance, and the introduction of major amendments to the provision of service such as upgrades of equipment and software. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to higher management; implement specific improvements within scope of responsibility. May be required to work on own or as part of a team in the development and planning of service projects, by use of appropriate computer software, where required with consideration to budgetary restraints. Implement training documentation and deliver training to staff in the use of IT equipment. Supplier Management Obtaining and evaluating offers from suppliers of infrastructure equipment and other services for communications networks. Monitoring and reviewing performance, throughput, availability, and exceptional incidents and proposing and implementing consequent improvements. Liaising with suppliers' technical personnel about problem resolution in the event of service or component failure. Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system, or component. Ensures that supplier access to systems is within the Trust's security policy and that physical access to critical areas is monitored. Monitoring and Reporting Implement infrastructure monitoring functionality across the Trust and take responsibility for monitoring such activity. Making assessments of the capacity and performance characteristics of possible and actual designs and implementations. Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition, is taken in a timely fashion to avoid service degradation or failure. Revising all assessments, estimates, and forecasts at appropriate times during operation, including advising on the impact of possible, authorized or actual changes. Monitoring security of all systems and networks and managing a proactive security scheme to avoid security breaches, including implementing and maintaining a log in line with the Trust and NHS Digital security policy. Using spreadsheet, database, and other Trust based software to support the reporting and management responsibilities. Problem Management Reporting acute/chronic service delivery problems to the IT Manager as appropriate and to the Heads of Departments affected so that appropriate actions can be initiated. Ensuring that all IT personnel are aware of problems, potential problems, and known errors so that they can assist in their resolution. Satisfactory resolution of all unresolved incidents, including provision of support in deciding immediate action, the coordination of investigations and proposals for changes and circumventions, and the initiation and monitoring of agreed remedies. Work under own initiative in preventing occurrence of incidents through activities such as identifying suspect components, monitoring systems being developed, and preventing problems in one system from being replicated in others across all Trust IT systems. Report and advise on the quality of services, systems, and support being provided to users, suppliers, comparing against agreements when appropriate. Respond to and resolve faults on IT systems, including support to users on Trust sites across the Trust in line with agreed SLAs. Respond to requests and fault reports from the organization's external customers in line with agreed SLAs. Work with other IT Staff to document procedures and changes. Must ensure that adequate backups are taken for all communication systems. Takes part in IT Hardware and Software Audit when requested. Must ensure the full account is taken of the needs for quality, security, availability, integrity, and safety, utilizing as appropriate specialized techniques, tools, methods, and standards. Within agreed standards and policies, must be competent in planning the work of teams or project groups; must ensure that assigned resources (staff, equipment, software, services) are properly budgeted, utilized, and accounted for. Additional Information Ensures compliance with relevant legislation, e.g., Data Protection, Software Misuse Act, and Copyright Act. Ensures compliance with the requirements of Quality Management Systems. Participates in the IT Department's daily on-call rota. Attendance at Locality & IT Meetings with the Trust. Manual handling of IT & Communications equipment on a daily basis. Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time. The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments. Person Specification
Skills and Knowledge
Practical knowledge of Cloud platforms and migration of such. History of completion of projects to specification, budget, and timescale. Specialist knowledge of Microsoft IT operating systems. Willing to undertake training in order to fulfil the requirements of the job, may include external training. Good verbal and written communication skills. Full clean driving licence. Qualifications
Degree level or equivalent vocational qualification in technical subjects. Experience
Minimum of 5 years experience of working within an IT environment. Experience of prioritising workload and working to set time parameters. Experience of handling confidential information. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer Name
West Midlands Ambulance Service University NHS Foundation Trust £29,970 to £36,483 a year plus the relevant unsocial hours as per section 2.
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West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each person plays a vital part in ensuring our organisation meets the differing needs of our communities, ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provides better patient care, and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients. We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status, and as part of our commitments to this, we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process. The Trust is proud to support our Armed Forces community and has signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers. Main Duties of the Job
An exciting opportunity has become available for an IT Server Engineer to join the small but well-established team. The successful applicant will manage and develop the Trust's Server Storage and critical desktop infrastructure to support critical operations and provide expert resource for advice on technical issues as required. Applicants must hold a degree level or equivalent vocational qualification in technical subjects. If this position involves a regulated activity, it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults, or both. Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. About Us
We endeavor to respond to all candidates on an individual basis. Therefore, we do ask for your cooperation and patience whilst the shortlisting process takes place. After the closing date, please ensure you check your emails (including junk mail) regularly as contact is usually made via this method. We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where, and how they work. During your interview, we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery, and the work-life balance of colleagues. Job Responsibilities
Service Delivery Management Design and implement a comprehensive range of procedures for security, recovery and restart (including from disaster), and incident/problem control. Short and medium-term operational planning and scheduling of infrastructure capacity for both local and off-premise infrastructure. Design, configuration, and implementation of server infrastructure including relevant network appliances. Responsible for ensuring the ITIL service desk escalation queue is managed, and any jobs are completed by the postholder within a timely manner. Any issues with incident escalation are raised with the IT Server and Storage manager to ensure that jobs do not breach the specific Service Level Agreements (SLAs). Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trust's and NHS policy. Understanding requirements of installed and planned systems, particularly in respect of infrastructure components, including security, characteristics of associated hardware and software, and targets for performance and quality of service. Communicating effectively using electronic, verbal, and written word, as required with users and IT staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance, and the introduction of major amendments to the provision of service such as upgrades of equipment and software. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to higher management; implement specific improvements within scope of responsibility. May be required to work on own or as part of a team in the development and planning of service projects, by use of appropriate computer software, where required with consideration to budgetary restraints. Implement training documentation and deliver training to staff in the use of IT equipment. Supplier Management Obtaining and evaluating offers from suppliers of infrastructure equipment and other services for communications networks. Monitoring and reviewing performance, throughput, availability, and exceptional incidents and proposing and implementing consequent improvements. Liaising with suppliers' technical personnel about problem resolution in the event of service or component failure. Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system, or component. Ensures that supplier access to systems is within the Trust's security policy and that physical access to critical areas is monitored. Monitoring and Reporting Implement infrastructure monitoring functionality across the Trust and take responsibility for monitoring such activity. Making assessments of the capacity and performance characteristics of possible and actual designs and implementations. Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition, is taken in a timely fashion to avoid service degradation or failure. Revising all assessments, estimates, and forecasts at appropriate times during operation, including advising on the impact of possible, authorized or actual changes. Monitoring security of all systems and networks and managing a proactive security scheme to avoid security breaches, including implementing and maintaining a log in line with the Trust and NHS Digital security policy. Using spreadsheet, database, and other Trust based software to support the reporting and management responsibilities. Problem Management Reporting acute/chronic service delivery problems to the IT Manager as appropriate and to the Heads of Departments affected so that appropriate actions can be initiated. Ensuring that all IT personnel are aware of problems, potential problems, and known errors so that they can assist in their resolution. Satisfactory resolution of all unresolved incidents, including provision of support in deciding immediate action, the coordination of investigations and proposals for changes and circumventions, and the initiation and monitoring of agreed remedies. Work under own initiative in preventing occurrence of incidents through activities such as identifying suspect components, monitoring systems being developed, and preventing problems in one system from being replicated in others across all Trust IT systems. Report and advise on the quality of services, systems, and support being provided to users, suppliers, comparing against agreements when appropriate. Respond to and resolve faults on IT systems, including support to users on Trust sites across the Trust in line with agreed SLAs. Respond to requests and fault reports from the organization's external customers in line with agreed SLAs. Work with other IT Staff to document procedures and changes. Must ensure that adequate backups are taken for all communication systems. Takes part in IT Hardware and Software Audit when requested. Must ensure the full account is taken of the needs for quality, security, availability, integrity, and safety, utilizing as appropriate specialized techniques, tools, methods, and standards. Within agreed standards and policies, must be competent in planning the work of teams or project groups; must ensure that assigned resources (staff, equipment, software, services) are properly budgeted, utilized, and accounted for. Additional Information Ensures compliance with relevant legislation, e.g., Data Protection, Software Misuse Act, and Copyright Act. Ensures compliance with the requirements of Quality Management Systems. Participates in the IT Department's daily on-call rota. Attendance at Locality & IT Meetings with the Trust. Manual handling of IT & Communications equipment on a daily basis. Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time. The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments. Person Specification
Skills and Knowledge
Practical knowledge of Cloud platforms and migration of such. History of completion of projects to specification, budget, and timescale. Specialist knowledge of Microsoft IT operating systems. Willing to undertake training in order to fulfil the requirements of the job, may include external training. Good verbal and written communication skills. Full clean driving licence. Qualifications
Degree level or equivalent vocational qualification in technical subjects. Experience
Minimum of 5 years experience of working within an IT environment. Experience of prioritising workload and working to set time parameters. Experience of handling confidential information. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer Name
West Midlands Ambulance Service University NHS Foundation Trust £29,970 to £36,483 a year plus the relevant unsocial hours as per section 2.
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