Service Continuity Manager must have:
Expert knowledge of Business Continuity Institute Standards ISO22301, with working knowledge of other related ISOs
Experience of service continuity and or disaster recovery project management, delivery, testing, improvement and governance
Developing and delivering Service / Business Continuity documentation and support, often across multiple Service Programmes, concurrently
Transitioning SCDR / BCDR documentation to the Programme Support team for in-life management
A detailed knowledge of service delivery concepts and techniques, understanding of SecDevOps function and agile development methodologies
A strong operational understanding of service supply chains
The ability to write coherent, concise, and readable technical documentation
Strong stakeholder management and interpersonal skills, interfacing/presenting to director level
Experience of driving through service improvement activities
Providing input to the pre-sales process to facilitate submission of high-quality, achievable proposals
Experience of developing service-based processes and procedures in a commercial environment interoperate with SCDR and ITIL frameworks
Understanding of how technology, process, tools and people combine together to provide effective customer-focused solutions
Experience in selecting and applying service management principles, policies and techniques in client operational environments.
The ability to work under pressure and to deadlines; with a flexible and pragmatic approach
Experience of working in a matrix management environment
Excellent written and verbal communication skills including presenting
Client relationship management - Build effective relationships with client team at all levels
Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences
Experience of the development of complex IT services including customer liaison management
Experience and knowledge of financial management, cost centre control and project planning and delivery
Experience of developing Recovery Time Objectives / Recovery Point Objectives, integrating with SLAs and operational procedures in a commercial environment
Good strategic planning and organisational skills
Excellent leadership and people management skills - Good team builder and leader
WHO DO WE NEED?
The Service Continuity Manager will be responsible for:
Service Continuity
Develop SCDR documentation and processes required for each programme aligned to ISO22301, awareness of 20000-SM, 31000-Risk, 27001/2-Security, 9001-QMS, 44001-Collaboration. Aligned to ITIL processes and Service provision, tailoring as required.
All aspects of service / business continuity, disaster recovery, ITSCM, creating service models and implementation plan creation for programmes
Collaborate with Solution Manager and Chief Engineer to develop service continuity and resilient solutions
Complete Business / Service Impact Analysis (BIA/ SIA) – manage risks / threats accordingly via programme and create supporting response documentation
Evaluating and managing these service risks, dependencies and issues appropriately through the gated delivery lifecycle
Collaborate with Programme or Project Management to lead on SCDR elements of delivery to enable the transition of the service into live production.
Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes, providing support to test and assurance activities
Act as SME representing SCDR/BCDR for programmes, working with Legal, Supply Chain and Security teams to ensure consistency across corporate disciplines.
Supporting the following areas as a SME:
Bids & Proposal
Delivering an overall service continuity response that meets the needs of the customer and strategy, producing SCDR / BCDR responses for proposals and being the SME on bids
Translating customer requirements and contractual obligations into a Service SCDR / BCDR response
Providing thought leadership in relation to service architecture, solution architecture and resilience requirements
Creating Basis of Estimate for SCDR / BCDR delivery
Working in collaboration with Solution Leads, Programme, SME’s Capture, Sales and Bid Teams
Participating in bid reviews and proposal governance to ensure high quality proposals are submitted
Upon contract award, responsible for the development of the SCDR documentation with the Service Delivery and Operations teams.
Developing implementation plan to deliver SCDR / BCDR in line with overall customer and programme timelines
Service Implementation
Collaborative with Service Delivery Manager and Solution Architect to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and client's strategy.
Ensure programme testing and integration testing is completed as part of the Service Assurance activities
Liaising with programme management, service delivery and customer to assure delivery of quality service products on time and to budget.
Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
Supporting transformation of the customer organisation to an ITIL based model.
Working closely with the Operations team to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
CSI
Develop and manage recommendations identified in programme testing activities
Manage and support risks identified as part of Business / Service Impact Analysis (BIA/ SIA) or operational incidents / problem root cause analysis
Championing service management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO2000
Identifying areas of improvement
Integrating into the BCWG
Ensure that testing is completed regularly in accordance with programme requirements, act as governance liaison with programme and LUK BC team
Qualifications:
CBCI / MBCI / AMBCI – Business Continuity Institute
ITIL v3 / 4 certification.
Service Design/Architecture experience.
ITSM Consultancy /Service Transition background.
Design & Innovation.
Large scale Service Transition experience.
Experience of writing quality proposals and tender documents.
Experience of modelling techniques and tools – process, applications, data and technology
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
Self-motivating, objective setting, and strong leadership skills
Negotiating, bringing consensus, with previous experience of running workshops
Team development and motivational skills
Oral and Written communications – clear technical writing and presentation.
In-depth Problem-Solving skills.
#J-18808-Ljbffr
Expert knowledge of Business Continuity Institute Standards ISO22301, with working knowledge of other related ISOs
Experience of service continuity and or disaster recovery project management, delivery, testing, improvement and governance
Developing and delivering Service / Business Continuity documentation and support, often across multiple Service Programmes, concurrently
Transitioning SCDR / BCDR documentation to the Programme Support team for in-life management
A detailed knowledge of service delivery concepts and techniques, understanding of SecDevOps function and agile development methodologies
A strong operational understanding of service supply chains
The ability to write coherent, concise, and readable technical documentation
Strong stakeholder management and interpersonal skills, interfacing/presenting to director level
Experience of driving through service improvement activities
Providing input to the pre-sales process to facilitate submission of high-quality, achievable proposals
Experience of developing service-based processes and procedures in a commercial environment interoperate with SCDR and ITIL frameworks
Understanding of how technology, process, tools and people combine together to provide effective customer-focused solutions
Experience in selecting and applying service management principles, policies and techniques in client operational environments.
The ability to work under pressure and to deadlines; with a flexible and pragmatic approach
Experience of working in a matrix management environment
Excellent written and verbal communication skills including presenting
Client relationship management - Build effective relationships with client team at all levels
Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences
Experience of the development of complex IT services including customer liaison management
Experience and knowledge of financial management, cost centre control and project planning and delivery
Experience of developing Recovery Time Objectives / Recovery Point Objectives, integrating with SLAs and operational procedures in a commercial environment
Good strategic planning and organisational skills
Excellent leadership and people management skills - Good team builder and leader
WHO DO WE NEED?
The Service Continuity Manager will be responsible for:
Service Continuity
Develop SCDR documentation and processes required for each programme aligned to ISO22301, awareness of 20000-SM, 31000-Risk, 27001/2-Security, 9001-QMS, 44001-Collaboration. Aligned to ITIL processes and Service provision, tailoring as required.
All aspects of service / business continuity, disaster recovery, ITSCM, creating service models and implementation plan creation for programmes
Collaborate with Solution Manager and Chief Engineer to develop service continuity and resilient solutions
Complete Business / Service Impact Analysis (BIA/ SIA) – manage risks / threats accordingly via programme and create supporting response documentation
Evaluating and managing these service risks, dependencies and issues appropriately through the gated delivery lifecycle
Collaborate with Programme or Project Management to lead on SCDR elements of delivery to enable the transition of the service into live production.
Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes, providing support to test and assurance activities
Act as SME representing SCDR/BCDR for programmes, working with Legal, Supply Chain and Security teams to ensure consistency across corporate disciplines.
Supporting the following areas as a SME:
Bids & Proposal
Delivering an overall service continuity response that meets the needs of the customer and strategy, producing SCDR / BCDR responses for proposals and being the SME on bids
Translating customer requirements and contractual obligations into a Service SCDR / BCDR response
Providing thought leadership in relation to service architecture, solution architecture and resilience requirements
Creating Basis of Estimate for SCDR / BCDR delivery
Working in collaboration with Solution Leads, Programme, SME’s Capture, Sales and Bid Teams
Participating in bid reviews and proposal governance to ensure high quality proposals are submitted
Upon contract award, responsible for the development of the SCDR documentation with the Service Delivery and Operations teams.
Developing implementation plan to deliver SCDR / BCDR in line with overall customer and programme timelines
Service Implementation
Collaborative with Service Delivery Manager and Solution Architect to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and client's strategy.
Ensure programme testing and integration testing is completed as part of the Service Assurance activities
Liaising with programme management, service delivery and customer to assure delivery of quality service products on time and to budget.
Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
Supporting transformation of the customer organisation to an ITIL based model.
Working closely with the Operations team to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
CSI
Develop and manage recommendations identified in programme testing activities
Manage and support risks identified as part of Business / Service Impact Analysis (BIA/ SIA) or operational incidents / problem root cause analysis
Championing service management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO2000
Identifying areas of improvement
Integrating into the BCWG
Ensure that testing is completed regularly in accordance with programme requirements, act as governance liaison with programme and LUK BC team
Qualifications:
CBCI / MBCI / AMBCI – Business Continuity Institute
ITIL v3 / 4 certification.
Service Design/Architecture experience.
ITSM Consultancy /Service Transition background.
Design & Innovation.
Large scale Service Transition experience.
Experience of writing quality proposals and tender documents.
Experience of modelling techniques and tools – process, applications, data and technology
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
Self-motivating, objective setting, and strong leadership skills
Negotiating, bringing consensus, with previous experience of running workshops
Team development and motivational skills
Oral and Written communications – clear technical writing and presentation.
In-depth Problem-Solving skills.
#J-18808-Ljbffr
