IT Service Desk Analyst Apprentice

Apprentice IT Service Desk AnalystLocation: Bradford Hours – 37.hr Monday to Friday Contract: 16 months, fixed term Are you ready to embark on an exciting IT apprenticeship journey? Are you a young trailblazer eager to dive into an exhilarating opportunity here at Anchor? We are looking for enthusiastic individuals from all backgrounds to join our dynamic team! We encourage applications from candidates of all backgrounds and experiences. If you're passionate about IT and eager to grow within a large, supportive organisation, this is the perfect opportunity for you! Join us at Anchor and start building a rewarding career in IT. What’s in Store for You: Empowerment and Growth: Become the go-to contact for colleagues seeking tech support, whether it’s hardware, software, or telephony, through phone calls or our IT Support Portal. Hands-on Learning: Dive into troubleshooting using diagnostic techniques, tools, and smart questioning. This is your chance to shine by finding effective solutions and making a real impact. Team Collaboration: Work alongside a supportive team, escalating unresolved issues to the next level of support when necessary, ensuring comprehensive problem-solving. Customer Satisfaction: See issues through to a successful resolution, ensuring our customers are always happy and well-supported. Exceptional Service: Deliver outstanding customer service, embodying our commitment to excellence. What We Seek in You: Effective Communication: Strong verbal and written communication skills are essential. Eagerness to Learn: A strong desire to learn and a positive, can-do attitude will set you on the path to success. Positive Energy: Bring a vibrant, positive energy and a relentless determination to achieve your goals. Mature Outlook: A robust work ethic and a mature perspective are key to thriving in our environment. Educational Foundation: A Grade 4/C GCSE or equivalent in Maths & English is required. If you have this, you’re already on your way! Anchor – a great place to work Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. A rewarding environment From health and happiness to finance and your career, we’ll give you all the support you need. Health & happiness Gym, fitness and wellbeing discounts Mental health support Flexible working options Access to online GP appointments Finance Pension plan – contribute between 4% and 8% and we’ll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more Career Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities