Closing Date:
10/02/25 (this may change dependent on response)
Shortlisting to take place after closing date:
commencing 11/02/25
Interview expected to take place in the week following shortlisting:
commencing 17/02/25
Job Overview Bradford Teaching Hospitals NHS Foundation Trust is seeking a talented and dedicated IT Service Desk Analyst to join our dynamic team.
Responsibilities
Be the first point of contact within Informatics for all queries, incidents, problems, and requests. Accurately log Informatics-related calls for incidents, problems, and requests received by telephone, electronically, or in person using the SupportWorks incident workflow system. Use appropriate network administration tools to create, amend, and administer user accounts and perform network administration. Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate. Manage the user experience and their expectations by keeping them updated on the status of their reported incident. Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement. Identify trends in incidents to the Supervisor for effective problems management and escalation as appropriate. Answer the telephone professionally, respond promptly to requests by email, and record all calls accurately on the SupportWorks incident workflow system.
About Us Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate, we are working differently, innovating, and driving forward change to deliver the highest quality care. This is your opportunity to be a part of that change.
Contact Information For further information (or to arrange an informal discussion about the post), please contact: John Greenaway at John.Greenaway@bthft.nhs.uk
Please see the detailed Person Specification and Job Description attached to this advert for more information. #J-18808-Ljbffr
10/02/25 (this may change dependent on response)
Shortlisting to take place after closing date:
commencing 11/02/25
Interview expected to take place in the week following shortlisting:
commencing 17/02/25
Job Overview Bradford Teaching Hospitals NHS Foundation Trust is seeking a talented and dedicated IT Service Desk Analyst to join our dynamic team.
Responsibilities
Be the first point of contact within Informatics for all queries, incidents, problems, and requests. Accurately log Informatics-related calls for incidents, problems, and requests received by telephone, electronically, or in person using the SupportWorks incident workflow system. Use appropriate network administration tools to create, amend, and administer user accounts and perform network administration. Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate. Manage the user experience and their expectations by keeping them updated on the status of their reported incident. Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement. Identify trends in incidents to the Supervisor for effective problems management and escalation as appropriate. Answer the telephone professionally, respond promptly to requests by email, and record all calls accurately on the SupportWorks incident workflow system.
About Us Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate, we are working differently, innovating, and driving forward change to deliver the highest quality care. This is your opportunity to be a part of that change.
Contact Information For further information (or to arrange an informal discussion about the post), please contact: John Greenaway at John.Greenaway@bthft.nhs.uk
Please see the detailed Person Specification and Job Description attached to this advert for more information. #J-18808-Ljbffr
