Are you a customer-focused IT Service Desk Analyst looking for your next opportunity?
Our public sector client is seeking an IT Service Desk Analyst to join their team on an initial 3 month contract, supporting critical IT services and delivering exceptional customer care.
About the Role
As an IT Service Desk Analyst, you will serve as the first point of contact for IT support, providing 1st line diagnosis and resolution within tight timeframes. You will be responsible for ensuring excellent customer service and efficient handling of Priority 1 and Priority 2 calls. Key Responsibilities
Provide 1st line diagnosis and quick fixes where appropriate, escalating to 1st or 2nd line teams if needed. Guide customers in using the iFix portal to log faults and requests. Support key systems, including: Office 365 applications MS Exchange Online MS Teams account creation OneDrive BitLocker encryption recovery Active Directory account administration Android, iOS, and BlackBerry device support Equitrac Secure Printing PINs Account profiles, Outlook, and remote working. Communicate current service issues effectively to customers. What You'll Bring
Essential Skills
Strong customer care, communication skills, and professional telephone manner. Excellent organisational skills and ability to handle a fast-paced environment. Proven experience in IT Service Desk or ITIL support roles. Competency in incident management and ITSM tools. Expertise in troubleshooting Microsoft operating systems and Office 365 apps. Familiarity with supporting Android and iOS devices, BitLocker encryption, and Active Directory. Desirable Skills
Experience with Mitel telephony. ITIL Foundation certification. Service Desk Institute (SDA) qualification. Additional Information
This is a fantastic opportunity to work on a dynamic IT service team and make a real impact in delivering top-quality support. If you have the skills and experience to excel in this role, apply today!
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As an IT Service Desk Analyst, you will serve as the first point of contact for IT support, providing 1st line diagnosis and resolution within tight timeframes. You will be responsible for ensuring excellent customer service and efficient handling of Priority 1 and Priority 2 calls. Key Responsibilities
Provide 1st line diagnosis and quick fixes where appropriate, escalating to 1st or 2nd line teams if needed. Guide customers in using the iFix portal to log faults and requests. Support key systems, including: Office 365 applications MS Exchange Online MS Teams account creation OneDrive BitLocker encryption recovery Active Directory account administration Android, iOS, and BlackBerry device support Equitrac Secure Printing PINs Account profiles, Outlook, and remote working. Communicate current service issues effectively to customers. What You'll Bring
Essential Skills
Strong customer care, communication skills, and professional telephone manner. Excellent organisational skills and ability to handle a fast-paced environment. Proven experience in IT Service Desk or ITIL support roles. Competency in incident management and ITSM tools. Expertise in troubleshooting Microsoft operating systems and Office 365 apps. Familiarity with supporting Android and iOS devices, BitLocker encryption, and Active Directory. Desirable Skills
Experience with Mitel telephony. ITIL Foundation certification. Service Desk Institute (SDA) qualification. Additional Information
This is a fantastic opportunity to work on a dynamic IT service team and make a real impact in delivering top-quality support. If you have the skills and experience to excel in this role, apply today!
#J-18808-Ljbffr
