IT Service Desk Analyst, Global Law Firm, London, Hybrid
Are you a personable and technically skilled Service Desk Analyst who enjoys working in a Professional Services environment?
Join this growing, people-centric, International Law Firm as an
IT Service Desk Analyst
at a busy time of multiple deployments including Windows 11, OneDrive, Intune, Laptop Rollout What You'll Do Support & Troubleshooting Deliver technical support via phone, remote tools, and desk-side visits.
Accurately log and manage incidents on an ITSM tool.
Diagnose and resolve software and hardware issues, escalating where necessary.
Hardware & Software Management Build and maintain laptops, desktops, printers, and remote devices like iPhones.
Administer user accounts and manage IT asset inventories.
Major Incident Response Identify and manage major support incidents, collaborating with relevant teams to resolution.
Documentation & Knowledge Sharing Produce and maintain technical documentation and contribute to the knowledge base.
Technical ITIL Environment.
Proficiency in Windows 10 & Windows 11, Active Directory, Exchange, and Office 365 Suite.
Networking expertise (wired and wireless).
Experience with Citrix & 2-factor authentication
iManage (or similar document management system).
Hardware configuration and diagnostics (PCs, laptops, printers, multifunction devices).
Laser Forms, Elite, InterAction and other Professional Services business applications
Working Day Schedule : Monday to Friday, 35 hours/week on a shift rota (8:00 am-6:30 pm). Flexibility is required, including occasional out-of-hours support for projects and rollouts.
Hybrid Role : 3 days in the office; 2 days working from home
Please Apply with CV IT Service Desk Analyst, Global Law Firm, London, Hybrid
#J-18808-Ljbffr
IT Service Desk Analyst
at a busy time of multiple deployments including Windows 11, OneDrive, Intune, Laptop Rollout What You'll Do Support & Troubleshooting Deliver technical support via phone, remote tools, and desk-side visits.
Accurately log and manage incidents on an ITSM tool.
Diagnose and resolve software and hardware issues, escalating where necessary.
Hardware & Software Management Build and maintain laptops, desktops, printers, and remote devices like iPhones.
Administer user accounts and manage IT asset inventories.
Major Incident Response Identify and manage major support incidents, collaborating with relevant teams to resolution.
Documentation & Knowledge Sharing Produce and maintain technical documentation and contribute to the knowledge base.
Technical ITIL Environment.
Proficiency in Windows 10 & Windows 11, Active Directory, Exchange, and Office 365 Suite.
Networking expertise (wired and wireless).
Experience with Citrix & 2-factor authentication
iManage (or similar document management system).
Hardware configuration and diagnostics (PCs, laptops, printers, multifunction devices).
Laser Forms, Elite, InterAction and other Professional Services business applications
Working Day Schedule : Monday to Friday, 35 hours/week on a shift rota (8:00 am-6:30 pm). Flexibility is required, including occasional out-of-hours support for projects and rollouts.
Hybrid Role : 3 days in the office; 2 days working from home
Please Apply with CV IT Service Desk Analyst, Global Law Firm, London, Hybrid
#J-18808-Ljbffr
