As one of the Service Desk Analysts for the Trust, you will be dealing with colleagues from all aspects of the Trust. The analysts work with different teams, and the ability to work well with others is key to our role. We must be polite and professional at all times when working onsite.
Qualifications Essential: Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning Customer Service qualification ECDL or equivalent experiential learning Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above Desirable: Degree in an IT or Customer Service related subject Helpdesk institute qualification/membership or equivalent Computer hardware maintenance qualification CompTIA A+ or equivalent
Experience Essential: Working in a service environment, communication with a wide range of customers Experience in supporting and working with information systems Experience of working in a customer-led service Desirable: Computerised customer telephone support system Experience of first point of contact customer service / support desk Support desk report generation
Knowledge Essential: Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents, and spreadsheets Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel) Knowledge of customer care techniques Range of knowledge across a broad range of IM&T areas
Skills Essential: Ability to promote, access, and utilise knowledge and information resources to improve service delivery Standard keyboard skills
Personal Attributes Essential: Able to work in accordance with the Staff Compact and Trust Values and Behaviours Committed to continual quality and service improvement Self-aware and committed to continual professional and personal development Able to accept and respond positively to feedback from supervision Committed to promoting a positive image of people with mental health conditions and learning disabilities Committed to promoting a positive image of the Information Services Department and the wider Trust
Other requirements Essential: Ability to travel independently in accordance with Trust policies and service needs
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Qualifications Essential: Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning Customer Service qualification ECDL or equivalent experiential learning Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above Desirable: Degree in an IT or Customer Service related subject Helpdesk institute qualification/membership or equivalent Computer hardware maintenance qualification CompTIA A+ or equivalent
Experience Essential: Working in a service environment, communication with a wide range of customers Experience in supporting and working with information systems Experience of working in a customer-led service Desirable: Computerised customer telephone support system Experience of first point of contact customer service / support desk Support desk report generation
Knowledge Essential: Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents, and spreadsheets Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel) Knowledge of customer care techniques Range of knowledge across a broad range of IM&T areas
Skills Essential: Ability to promote, access, and utilise knowledge and information resources to improve service delivery Standard keyboard skills
Personal Attributes Essential: Able to work in accordance with the Staff Compact and Trust Values and Behaviours Committed to continual quality and service improvement Self-aware and committed to continual professional and personal development Able to accept and respond positively to feedback from supervision Committed to promoting a positive image of people with mental health conditions and learning disabilities Committed to promoting a positive image of the Information Services Department and the wider Trust
Other requirements Essential: Ability to travel independently in accordance with Trust policies and service needs
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