Location: St Albans, Hertfordshire, England
£30k - 35k per year + Benefits
Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.
Minimum Requirements:
A full UK driving license is essential
Must have at least 3 years experience in a similar role
GCSE level education
Car owner
You will be required to provide onsite and direct support to users in other offices which are based in Milton Keynes, Rickmansworth, and London.
Main Duties:
Be the first point of contact for users, logging and responding to incidents using their ITSM platform.
Providing excellent customer service to colleagues and users.
Complete relevant and skilled investigations before escalating to the 2nd line team.
Onboarding new starters, including conducting inductions and providing them with basic IT training.
To liaise with 3rd party suppliers and vendors.
Experience Required:
Knowledge of Microsoft client operating systems and applications.
Azure Active Directory administration (users and computers).
Strong hardware diagnostics and fault-finding experience.
Basic Citrix Virtual Desktop administration.
Knowledge of Office 365 including Teams, OneDrive, and SharePoint online.
Basic understanding of LAN and WAN network topologies.
Basic understanding of Microsoft SQL Server.
FreshService or other ITSM Tool.
Knowledge of Computer Hardware and Peripherals.
Understanding of mobile devices (iPhones and Android).
Detailed ticket logging abilities.
Monday to Friday 37.5 hours per week
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