JOB TITLE:
Service Desk Analyst LOCATION:
Swindon SALARY:
£27,000 Bonus scheme | pension scheme | Other flexible benefits WAY OF WORKING:
Full Time | Office-based | Permanent THE BUSINESS: C4S Search are pleased to be working with an industry leading Financial Institution in Wiltshire! The company is a thriving, award-winning business providing financial advice. SERVICE DESK ANALYST: For this role we are looking for a great trouble-shooter with an ability to multi-task and prioritise workload. You will be a motivated person who is passionate about delivering excellent customer service, solving IT issues and requests to an extremely high standard. Duties: To ensure a high level of customer service and satisfaction is met. Accurate ticket logging of incidents and requests whilst managing your ticket queue, ensuring calls are prioritised and closed within SLA. Supporting technologies such as AV, desk & mobile phones, laptops, Microsoft Dynamics and Office 365 as well as in-house applications. Escalate incidents to IT management when necessary, obtaining as much detail about the incident as possible. A commitment to service desk improvement. Proactively identifying areas where the service desk could improve. YOUR KEY SKILLS: Microsoft Operating Systems Active Directory Office 365 Desktop and application support C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT professionals or those who work in the tech industry.
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Service Desk Analyst LOCATION:
Swindon SALARY:
£27,000 Bonus scheme | pension scheme | Other flexible benefits WAY OF WORKING:
Full Time | Office-based | Permanent THE BUSINESS: C4S Search are pleased to be working with an industry leading Financial Institution in Wiltshire! The company is a thriving, award-winning business providing financial advice. SERVICE DESK ANALYST: For this role we are looking for a great trouble-shooter with an ability to multi-task and prioritise workload. You will be a motivated person who is passionate about delivering excellent customer service, solving IT issues and requests to an extremely high standard. Duties: To ensure a high level of customer service and satisfaction is met. Accurate ticket logging of incidents and requests whilst managing your ticket queue, ensuring calls are prioritised and closed within SLA. Supporting technologies such as AV, desk & mobile phones, laptops, Microsoft Dynamics and Office 365 as well as in-house applications. Escalate incidents to IT management when necessary, obtaining as much detail about the incident as possible. A commitment to service desk improvement. Proactively identifying areas where the service desk could improve. YOUR KEY SKILLS: Microsoft Operating Systems Active Directory Office 365 Desktop and application support C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT professionals or those who work in the tech industry.
#J-18808-Ljbffr
