Overview
Ref: 105740
Service Desk Engineer / Contract / 3 months / Inside IR35
The role requires handling a wide range of IT issues, requests, and tasks from Level 1 to Level 3, while collaborating with other IT teams when necessary.
Role Responsibilities
Responsibilities will include:
Responding to and resolving Level 1 and Level 2, possibly Level 3 support issues, requests, and tasks.
Providing troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware.
Printer support and maintenance.
AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings.
Maintaining a high level of customer satisfaction by focusing on timely and effective solutions.
Person Specification
You will have the following skills:
Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure.
Knowledge and hands-on experience with HP/Lenovo hardware and printers.
Excellent attention to detail and a strong focus on customer service.
Ability to work as a self-starter, showing initiative and ownership over tasks.
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or
cahern@fpsg.com . Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief, and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process.
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cahern@fpsg.com . Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief, and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process.
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