As we open more stores, strengthen our online presence and continue to enable our customers to look and feel their best, we have an exciting newly created opportunity for an IT Service Engineer to join our growing IT team.
The role you could play
Reporting to the Technology Delivery Manager, you will support the delivery of new technology/hardware into our many retail stores, support centers, and distribution centers across Australia and New Zealand.
As MECCA continues to grow and expand its store presence, you will manage new store rollouts from planning the requirements, liaising with vendors, and traveling interstate to ensure a smooth installation. You will also have the opportunity to work alongside our events team, managing their technical requirements for events and pop-up stores. To help support our team and the Service Desk team, you will be responsible for the creation and upkeep of documentation, asset management, and drive process improvements.
We’ve recently embarked on a technology transformation and as a result, you’ll have the opportunity to be involved in transformation projects with exposure to some of the latest technologies in the market. You will gain the tech exposure and experience that will set you up for your career as you get to work with systems such as Microsoft Entra, AWS/Cloud migration, and SCCM across new store rollout and support center projects.
What you will bring
We are looking for a passionate individual, with strong prioritization and planning skills. Someone who can adapt and work simultaneously on projects, duties, and tasks to guarantee timely resolution for the business and a positive customer experience. You will have the ability to work with Services Desk, Retail Stores, and other departments to fulfil their needs and have experience managing external vendors. As a jack of all trades, you will be inquisitive, eager to ask questions as well as communicate your concerns.
You will also be able to demonstrate:
Experience and knowledge of Microsoft operating systems including Windows Server and Desktop
Knowledge of point-of-sale (POS) hardware and software
Knowledge of MAC/IOS systems will be highly regarded
Problem-solving, analytics, and reporting skills
The ability to cope with ambiguity
Proactive approach to working autonomously
The ability to effectively communicate relevant issues and findings to the business
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative, and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitized learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Quarterly product allowance
Unlimited 40% discount
This position plays an important role in supporting the Head of Customer Insights in the development of the Customer Strategy and the creation of 3 x Category Strategies (Skincare, Fragrance, Makeup).
The role involves gathering, analyzing, and interpreting data from a variety of sources, developing the "so what" implications, and then translating the findings into actionable insights that will inform strategic decisions.
The Insights Strategy Lead works cross-functionally with stakeholders at multiple levels of seniority, ensuring that the insights generated are deeply understood, and that stakeholders are aligned with the strategic direction and implications which will inform our broader business objectives.
The Role You Could Play
The main responsibilities include but are not limited to:
Support Strategy Development : Assist the Head of Customer Insights to develop the Customer Strategy and the three Category Strategies (Skincare, Fragrance, Makeup).
Data Analysis & Interpretation : Analyze data sets from multiple sources to uncover key trends and customer behavior that will guide strategic decisions.
Provide Actionable Insights : Simplify and communicate complex data findings into clear, actionable insights.
Insight Communication : Present insights and recommendations to senior stakeholders in a clear and concise manner, ensuring that key messages are understood and impactful.
Strategic Impact Evaluation : Assess the strategic implications of insights, identifying both short-term and long-term opportunities for the business.
What You Will Bring
Strong numerical and analytical skills
Able to interpret complex data sets and derive actionable insights
Critical thinking and strategic mindset
Able to challenge assumptions and evaluate the broader implications of data insight
Able to work cross-functionally with multiple teams and strong stakeholder management skills
Exceptional communication skills, with the ability to present complex information clearly and succinctly
Strong problem-solving abilities, with a proactive approach to identifying issues and offering solutions
Attention to detail and the ability to manage multiple projects and priorities simultaneously.
Ability to work independently, efficiently, and take initiative
Committed to continuous improvement
Focus on customer service
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative, and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitized learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Up to 40% discount
Benefits are subject to company policy, as updated from time to time.
Please note:
We will begin reviewing applications week beginning Monday 6th January 2025. MECCA Support Centre will be closed between 21st December and 5th January and we look forward to getting back to you upon our return in 2025!
#J-18808-Ljbffr
The role you could play
Reporting to the Technology Delivery Manager, you will support the delivery of new technology/hardware into our many retail stores, support centers, and distribution centers across Australia and New Zealand.
As MECCA continues to grow and expand its store presence, you will manage new store rollouts from planning the requirements, liaising with vendors, and traveling interstate to ensure a smooth installation. You will also have the opportunity to work alongside our events team, managing their technical requirements for events and pop-up stores. To help support our team and the Service Desk team, you will be responsible for the creation and upkeep of documentation, asset management, and drive process improvements.
We’ve recently embarked on a technology transformation and as a result, you’ll have the opportunity to be involved in transformation projects with exposure to some of the latest technologies in the market. You will gain the tech exposure and experience that will set you up for your career as you get to work with systems such as Microsoft Entra, AWS/Cloud migration, and SCCM across new store rollout and support center projects.
What you will bring
We are looking for a passionate individual, with strong prioritization and planning skills. Someone who can adapt and work simultaneously on projects, duties, and tasks to guarantee timely resolution for the business and a positive customer experience. You will have the ability to work with Services Desk, Retail Stores, and other departments to fulfil their needs and have experience managing external vendors. As a jack of all trades, you will be inquisitive, eager to ask questions as well as communicate your concerns.
You will also be able to demonstrate:
Experience and knowledge of Microsoft operating systems including Windows Server and Desktop
Knowledge of point-of-sale (POS) hardware and software
Knowledge of MAC/IOS systems will be highly regarded
Problem-solving, analytics, and reporting skills
The ability to cope with ambiguity
Proactive approach to working autonomously
The ability to effectively communicate relevant issues and findings to the business
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative, and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitized learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Quarterly product allowance
Unlimited 40% discount
This position plays an important role in supporting the Head of Customer Insights in the development of the Customer Strategy and the creation of 3 x Category Strategies (Skincare, Fragrance, Makeup).
The role involves gathering, analyzing, and interpreting data from a variety of sources, developing the "so what" implications, and then translating the findings into actionable insights that will inform strategic decisions.
The Insights Strategy Lead works cross-functionally with stakeholders at multiple levels of seniority, ensuring that the insights generated are deeply understood, and that stakeholders are aligned with the strategic direction and implications which will inform our broader business objectives.
The Role You Could Play
The main responsibilities include but are not limited to:
Support Strategy Development : Assist the Head of Customer Insights to develop the Customer Strategy and the three Category Strategies (Skincare, Fragrance, Makeup).
Data Analysis & Interpretation : Analyze data sets from multiple sources to uncover key trends and customer behavior that will guide strategic decisions.
Provide Actionable Insights : Simplify and communicate complex data findings into clear, actionable insights.
Insight Communication : Present insights and recommendations to senior stakeholders in a clear and concise manner, ensuring that key messages are understood and impactful.
Strategic Impact Evaluation : Assess the strategic implications of insights, identifying both short-term and long-term opportunities for the business.
What You Will Bring
Strong numerical and analytical skills
Able to interpret complex data sets and derive actionable insights
Critical thinking and strategic mindset
Able to challenge assumptions and evaluate the broader implications of data insight
Able to work cross-functionally with multiple teams and strong stakeholder management skills
Exceptional communication skills, with the ability to present complex information clearly and succinctly
Strong problem-solving abilities, with a proactive approach to identifying issues and offering solutions
Attention to detail and the ability to manage multiple projects and priorities simultaneously.
Ability to work independently, efficiently, and take initiative
Committed to continuous improvement
Focus on customer service
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative, and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitized learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Up to 40% discount
Benefits are subject to company policy, as updated from time to time.
Please note:
We will begin reviewing applications week beginning Monday 6th January 2025. MECCA Support Centre will be closed between 21st December and 5th January and we look forward to getting back to you upon our return in 2025!
#J-18808-Ljbffr
