Job Posting End Date: January 19
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role What will you be doing?
Service Transition Manager Hybrid – Basingstoke or Dorking 2 days a week
What will you bring?
We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind for individuals & families.
In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.
Key Responsibilities:
Responsible for the service transition from projects into operation
Works with project and architecture teams to understand service impact of proposed solutions
Determines and defines support requirements associated with new and changed services
Captures and manages risks associated with the introduction of new services
Defines Service Acceptance Criteria and manages their completion
Defines entry and exit criteria for Early Life Support
Oversees the Early Life Support phase of projects to ensure full operational readiness
Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support
Works with stakeholders to highlight and address potential support gaps
Produces management information and reporting to show progress
Please note internally this role is titled Service Introduction Manager.
In this role you can expect:
Generous Bonus
Private Medical Insurance
DC pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme with free on-site electric chargers.
We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.
Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to
careers@unum.co.uk .
Company: Unum UK
#J-18808-Ljbffr
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role What will you be doing?
Service Transition Manager Hybrid – Basingstoke or Dorking 2 days a week
What will you bring?
We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind for individuals & families.
In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.
Key Responsibilities:
Responsible for the service transition from projects into operation
Works with project and architecture teams to understand service impact of proposed solutions
Determines and defines support requirements associated with new and changed services
Captures and manages risks associated with the introduction of new services
Defines Service Acceptance Criteria and manages their completion
Defines entry and exit criteria for Early Life Support
Oversees the Early Life Support phase of projects to ensure full operational readiness
Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support
Works with stakeholders to highlight and address potential support gaps
Produces management information and reporting to show progress
Please note internally this role is titled Service Introduction Manager.
In this role you can expect:
Generous Bonus
Private Medical Insurance
DC pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme with free on-site electric chargers.
We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.
Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to
careers@unum.co.uk .
Company: Unum UK
#J-18808-Ljbffr
