IT Service Management Specialist
Permanent
Remote position with occasional travel to our Luton Office. Once a month.
The Role:
We are looking for an IT Service Management Specialist to work within the IT Team. You will be responsible for covering administrative tasks such as GDPR requests, reporting, starter and leaver processing and ITIL Management processes.
Key Responsibilities:
Process GDPR Requests (Data Erasure Requests and Subject Access Requests)
Monthly KPI and License reporting
Complete Reports for Priority / Major Incidents
Email Retrieval Requests
Processing starter and leaver requests
Review and Process requests for Change
Reporting and managing Problems
Updates to Documentation Guides and Knowledge Base
Support configuration of ITSM tool
Continuously identify and implement improvements in service capabilities, including process refinements and additional support tools
Essential Skills/Experience:
Significant experience of using Active Directory / Office 365
Experience in creating and reporting on KPIs
Background in service desk/service desk management
Understanding of ITIL processes
Attention to detail
Excellent Communication skills
Good organisation skills
What Can We Offer You?
A competitive salary package
25 days annual leave plus public holidays, and your birthday off
Company pension
Blended working - from home and our Luton office
Benefits
An environment where your learning and development is supported through a range of various learning tools and courses
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
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