Job Role:
Service Manager - IT Managed Services Position:
Service Manager Location:
Northwest / Lancashire (Hybrid: 3 days in-office, 2 days remote) Salary:
£45,000 per annum + benefits Are you ready to lead and inspire in the world of IT Managed Services? We're searching for a passionate
IT Service Manager
to spearhead our Managed Service support desk. This is a role for a dynamic individual who thrives on delivering excellence and building strong customer relationships. About the Role As a Service Manager, you will lead our 1st, 2nd, and 3rd line support teams, ensuring they deliver world-class service to our customers. This is a pivotal role in driving operational efficiency, resolving technical challenges seamlessly, and continuously improving our service delivery processes. You will work collaboratively with cross-functional teams, using data-driven insights to enhance service quality and uphold our commitment to customer satisfaction. Key Responsibilities Team Leadership:
Manage and inspire a high-performing IT support team, fostering growth and collaboration. Service Excellence:
Ensure SLAs are consistently exceeded, delivering exceptional customer experiences. Process Innovation:
Drive continuous improvements in service processes using the latest tools and methodologies. Client Engagement:
Build lasting relationships with customers, supporting smooth on-boarding and hosting Quarterly Business Reviews (QBRs). Incident & Change Management:
Oversee seamless processes, ensuring timely and effective resolutions while maintaining system reliability. Performance Metrics:
Monitor service delivery metrics, identify trends, and implement strategies for ongoing improvement. What We're Looking For Experience:
Proven track record in managing IT support teams within a Managed Service Provider (MSP) environment. Technical Proficiency:
Solid understanding of IT systems, processes, and tools like HaloPSA, N-Able N-Central, and ITGlue. Customer-Centric:
A dedication to delivering tailored solutions and maintaining high satisfaction levels. Communication:
Exceptional verbal and written skills, capable of engaging both technical and non-technical stakeholders. Certifications:
ITIL certification and Microsoft 365 or Azure qualifications are highly desirable. Why Join Us? We're not just about IT - we're about making a difference. With over 100 talented professionals, we're a team that values compassion, teamwork, hard work, and humility. Ready to Lead the Way? If you're a driven leader with a passion for IT service excellence, we'd love to hear from you. Apply today and help shape the future of Managed Services!
#J-18808-Ljbffr
Service Manager - IT Managed Services Position:
Service Manager Location:
Northwest / Lancashire (Hybrid: 3 days in-office, 2 days remote) Salary:
£45,000 per annum + benefits Are you ready to lead and inspire in the world of IT Managed Services? We're searching for a passionate
IT Service Manager
to spearhead our Managed Service support desk. This is a role for a dynamic individual who thrives on delivering excellence and building strong customer relationships. About the Role As a Service Manager, you will lead our 1st, 2nd, and 3rd line support teams, ensuring they deliver world-class service to our customers. This is a pivotal role in driving operational efficiency, resolving technical challenges seamlessly, and continuously improving our service delivery processes. You will work collaboratively with cross-functional teams, using data-driven insights to enhance service quality and uphold our commitment to customer satisfaction. Key Responsibilities Team Leadership:
Manage and inspire a high-performing IT support team, fostering growth and collaboration. Service Excellence:
Ensure SLAs are consistently exceeded, delivering exceptional customer experiences. Process Innovation:
Drive continuous improvements in service processes using the latest tools and methodologies. Client Engagement:
Build lasting relationships with customers, supporting smooth on-boarding and hosting Quarterly Business Reviews (QBRs). Incident & Change Management:
Oversee seamless processes, ensuring timely and effective resolutions while maintaining system reliability. Performance Metrics:
Monitor service delivery metrics, identify trends, and implement strategies for ongoing improvement. What We're Looking For Experience:
Proven track record in managing IT support teams within a Managed Service Provider (MSP) environment. Technical Proficiency:
Solid understanding of IT systems, processes, and tools like HaloPSA, N-Able N-Central, and ITGlue. Customer-Centric:
A dedication to delivering tailored solutions and maintaining high satisfaction levels. Communication:
Exceptional verbal and written skills, capable of engaging both technical and non-technical stakeholders. Certifications:
ITIL certification and Microsoft 365 or Azure qualifications are highly desirable. Why Join Us? We're not just about IT - we're about making a difference. With over 100 talented professionals, we're a team that values compassion, teamwork, hard work, and humility. Ready to Lead the Way? If you're a driven leader with a passion for IT service excellence, we'd love to hear from you. Apply today and help shape the future of Managed Services!
#J-18808-Ljbffr
